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Customer Support Manager-III

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HireTalent

2024-11-05 01:37:48

Job location San Francisco, California, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Job Title: Customer Support Manager

Location: Remote

Duration: 03 Months on W2

About the Team:

Our client is seeking top talent to help build our DashPass subscription business. DashPass is one of our fastest-growing and highest-priority areas, offering you the opportunity to influence at large. Together, we are creating the world s most valuable subscription product aimed at attracting and retaining our most loyal customers.

About the Role:

As the Associate Manager of Customer Experience, you will report to the DashPass and VIP Experience Lead. You will lead strategic planning initiatives to drive industry-leading customer experience for our DashPass subscribers and our most loyal customers. Your responsibilities will include reporting on core success metrics, developing strategies to optimize these metrics, and leading cross-functional teams to implement these strategies in a timely and impactful manner.

Key Responsibilities:

Strategize: Set the direction for our DashPass and VIP businesses, identifying effective strategies to drive growth and customer loyalty.

Forecast: Collaborate with product and analytics teams to establish and track key performance metrics.

Collaborate: Align cross-functional teams on goals and support strategic projects to ensure quarterly success.

Build: Develop and execute strategies for the growth of our top customer segments, focusing on both high-level strategy and operational details.

Qualifications:

Organized: Ability to create structure from ambiguity and solve problems systematically.

Innovative Problem Solver: Excited to approach challenges with new ideas, resisting traditional methods.

Versatile: Enjoys a diverse set of responsibilities and thrives in cross-disciplinary collaboration.

Analytical: Strong data-driven mindset, comfortable using SQL and Excel for data analysis and modeling.

Persuasive Communicator: Effective in conveying ideas, listening actively, and engaging with various stakeholders.

Action-Oriented: Values speed and urgency, preferring immediate accomplishments to delayed results.

Relentless: Committed to achieving success and overcoming challenges.

Experience:

4+ years of experience in a competitive or challenging environment, demonstrating success in customer experience or related fields.

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