Deal Desk Analyst

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Job description

Job Title: Deal Desk Analyst

Location: Detroit, MI, 48226 or Bay Area (Hybrid: 2+days/week, days flexible)

Duration: 8 months Contract

Client is the world s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills, and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.

We trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a Client office, depending on what s best for you and when it is important for your team to be together.

We are looking for a Deal Desk Analyst to join our team. The Deal Desk team are the strategic advisors to Client s Field Sales team, managing the Order to Cash (O2C) and facilitating the complex deal structures and requests that our clients demand. We drive scale within the Sales organization, allowing Sales to focus on selling, while we create efficiencies, increase profitability, and enforce stronger controls.

Responsibilities:

" Serve as the trusted advisor and go-to resources to the Sales teams for solving complex problems across O2C processes

" Serve as an expert in advanced Deal Desk activities, which impact quota setting, bookings attainment, and complex deal structuring

" Lead ongoing and month end audit and quality activities

" Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities

" Lead projects with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of our O2C processes

" Ensure Client Sales teams are operating within the Rules of Engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced

" Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and Reporting

" Identify, scope, and deliver process and systems changes that improve operations for the Sales organization

" Work in a dynamic environment and adapt to new business processes on a week-to-week basis

" Ability to travel to regional offices to meet directly with Sales teams and cross-functional leaders

" Models our cultural values to more junior members of the team

" Serves as a coach and mentor to other team members, assisting with onboarding, day-to-day training, coaching, and collaborating to solve business problems

" Understand end-to-end processes across OTC and serve as an expert on the roles and responsibilities of cross-functional support teams, resulting in accelerated resolution of issues

" Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved

" Assess recurring issues to identify opportunities for improving the overall OTC process and make recommendations on process and system changes

" Engage directly with clients as necessary through both written and verbal communications, helping to resolve OTC issues directly

" Manage escalations of all OTC issues from Sales and clients

" Demonstrate the ability to go above and beyond in the support of our Sales teams and clients

" Ability to travel to regional offices on a quarterly basis

" Flexibility to transition into different support roles within the team based on the needs of the business is required

Basic Qualifications:

" 2+ years of professional experience in a client facing role

Preferred Qualifications:

" Bachelor s degree or equivalent experience

" Comfortable with change and an ability to thrive in a fast-moving environment

" Excellent interpersonal and communication skills

" Ability to learn quickly in a dynamic and collaborative environment

" Strong business acumen, organizational, time management skills and attention to detail

" Proficient with Google and Microsoft Office products

" Experience with Client and Oracle is a plus

" Ability to process a high volume of transactions with accuracy and integrity

Suggested Skills:

" Sales

" Communication

" Collaboration

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