Desktop Support I

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Job description

Desktop Support I $25-35/hr

Remote

4+ Month Contract

This role will be 1pm-9pm EST weekdays with some overtime on weekends

Job ID (phone number removed)

Solugenix is looking for a Remote POS Desktop Support professional.

This person will be helping restaurants live with the company's new product. The Tech team covers 365/12/7 from 9am-9pm EST so being flexible to work mornings, nights, weekdays, and/or weekends is a MUST. Shift times may be subject to change.

Qualifications:

Bachelor's degree in a technical field (e.g., information technology, computer science, computer engineering) or equivalent amount of work experience.

4+ years of work experience in a related role in a technical support related role (e.g. IT, networking administration, technical support).

Background working at technical startups or with emerging technologies is a huge plus. Have above-average technical fluency (typing speed of 40 WPM).

Experience troubleshooting on Android systems.

Familiarity with Toast, Square, Upserve, Micros, Aloha, Client, or Revel POS.

Familiarity with G-Suite, ZenDesk, Slack, Atlassian, Salesforce.

Responsibilities:

Manage our ticket queue via email and text message and provide phone or video support upon request or as needed.

Be the first line of defense for all merchant support tickets, ensuring that the team provides an exceptional service experience and best-in-class technical support when something goes wrong.

Need to have a combination of deep technical/ networking knowledge, strong communication/troubleshooting skills, and a constant desire to never stop building your knowledge of our product.

Help build a playbook around how to diagnose and triage emerging issues within a new product.

Resolve complex technical troubleshooting cases to diagnose and remediate failure points.

Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success.

Develop deep expertise in our product, processes, systems, tools, and how to diagnose and resolve an issue, especially in cases where there is no set guidance/ playbook.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $25/hour to $35/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About the Client:

Our client is a technology and logistics company.

About Solugenix

Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

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