IT Analyst, Global Techbar

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Job description

Job Description

CPP Investments is recruiting for a full time IT Analyst, Global Techbar. This position provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the whole organization. This position also focuses on building, maintaining, and enhancing customer relationships to help understand the needs of staff and position both team and departmental response.

CPP Investments invests in diverse set of assets across several developed and emerging markets. As such, we strive to be a world class IT Services Team for our investment professionals in all our corporate offices. Our goal is ensuring the productivity of our CPP Investments colleagues by providing best in class computing devices, applications, systems, and service.

You are great at:

Owning and managing employee technology problems/tickets from start to finish.

Managing tasks and resources relating to projects and service support tickets

Delivering clear and concise support documentation, identifying areas of inefficiency, and recommending changes

Critical Thinking: Identifying risk and problems and recommending solutions into complex situations.

Creativity: Providing ideas and suggestions clearly and concisely

Building Relationships: Building networks with people in your and other business areas and work together to deliver results.

Regularly reporting the ongoing status of projects and activities as assigned

Effectively communicating, managing, and escalating of issues

Providing End-user training (virtual and in-person where necessary) to ensure IT processes and expectations are communicated and met.

Processing of user account creation / modifications & terminations for various systems

Building, testing, deploying, and recovering of desktops and laptops and ordering of IT equipment and peripherals

Log service requests, incidents, problems, improvements, and feedback

Highly organized to deliver on commitments with an ability to prioritize multiple projects and tasks in a fast-paced environment.

Capable of handling a challenging, real-time environment with strong and quick on-site troubleshooting capabilities, able to problem solve and leverage skills to ensure swift resolution to problems.

Increasing productivity by removing barriers/issues in the day-to-day technology that our clients use

Contributing to the techbar service brand by suggesting ideas to improve the physical space for the techbar or how the techbar interacts with CPP Investments team members.

Striving for operational excellence

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