Legal Senior Onsite Service Specialist

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Job description

Role: Copy Clerk / Legal Onsite Service Specialist
Location: San Francisco, CA - 94105

Description:

• Provides operations functions in one or all of the following areas within a Legal office /environment: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.
• Provides copier maintenance and/or repair of customer site equipment
  May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc.
• May performs various building support functions related to meeting set Client and light maintenance.
• Note: Due to the higher level of presentation, telephone skills needed to perform receptionist duties and high interaction with Executive level customers, employees performing this function are considered to be Senior On-Site Services Specialist.
• This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration
  Runs high volume copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections
  Clears paper jams and informs technicians of specific problems
  Performs all repair service on customer copier equipment.
• Handle highly sensitive and confidential documents that may be time sensitive - Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment.
• Maintains records for management reports and inventories of supplies needed
  Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required
  Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer
  May perform filing duties in conjunction with specific customer requests
  Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs
  May travel between customer's buildings
  Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials
  Performs duties related to the receiving of materials.
• May perform meeting room and conference room set Client
  May perform building occupant moves within assigned facilities.
• May perform re-lamping and light maintenance duties as assigned
  May perform occasional cleaning duties as needed.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC
  Performs filing duties, which may include 'purging' and archiving old documents
  Performs duties of scanning, file conversion and file naming
  Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD.
• Manage TOC (Table of Contents) - first page of electronic file
  Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search.
• Perform file formatting for printing/Excel files
  Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal secretaries, project managers, paralegals, associates and partners.
• Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure.
• Assist with coordinating projects that will be completed off site (BIS or Smart Source) - Performs other duties as assigned.

Quals

• Seeking candidates who are responsible for printing, copying, scanning and helping maintain kitchens and coffee bars
  They will also be delivering mail, sending out overnight packages and regular mail
  Must have experience with copy/print and mail duties.
• There is no extensive lifting, standing or walking
  They are not required to lift over 50 lbs
  Any heavy lifting is done with two people.
• Candidates should be a person with customer service experience is optimal
  Some office experience but not necessary as they will be trained
  Office and some hospitality is helpful.
• Must be neat in appearance
  No facial tats or that cannot be covered with clothing
  Dress code is business casual
  Slacks, and a polo shirt are fine
  No tennis shoes
  Parking is reimbursed and or provided.

Required Skills:

• Requires high school diploma or GED and1-2 years of related work experience.
• Minimum of 2 years experience in legal industry is highly desired.
• ABILITY TO PROVIDE AN EXCELLENT CUSTOMER EXPERIENCE, UTILIZING STRONG CUSTOMER SERVICE, PERSONAL AND COMMUNICATION SKILLS.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh
  Working knowledge of copier and other related equipment and repair is preferred.
• Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow
  Requires knowledge and understanding of shipping/receiving procedures.
• Basis electronics knowledge is preferred
  Possesses ability to work independently and flexibly to complete projects.
• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Possesses ability to comprehend instructions concerning mail delivery
  Possesses troubleshooting and problem solving skills.
• ossesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications
  Possesses excellent customer relations skills and excellent verbal communication skills.

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