Program Director

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Job description

Company Description

District Works is a pioneering leader in the Urban Place Management Industry, dedicated to creating vibrant, thriving, and inclusive communities. With over 15 years of industry experience, we specialize in providing comprehensive maintenance, hospitality, environmental stewardship, and placemaking programs. Our unique approach integrates thoughtful compensation, benefits, and incentive packages to attract and retain skilled employees, ensuring exceptional results for the communities we serve.

Program Director - Marine Maintenance

The Program Director position is a full-time position that provides leadership and communication supporting routine maintenance and janitorial of both vessels and facilities for District Works' (DW) program with Alcatraz Island in San Francisco. District Works provides place management, beautification, cleaning and technician staffing and services to municipalities and community benefit districts in Oakland and throughout the Bay Area. District Works prides itself in working with organizations whose work aligns with our goals and values, focusing our collective efforts towards creating and sustaining vibrant, thriving, and inclusive communities

Position Summary

The Program Director reports to the Assistant General Manager and is primarily responsible for leading and managing the routine maintenance and janitorial of the program's vessels and facilities. Maintaining and following up on jobs and projects; communicating and providing directions for all program staff in their daily job assignments and duties. Records jobs status in appropriate programs and maintains records with accuracy. The Program Director is expected to work collaboratively with internal and external business partners to ensure highly efficient and streamlined business operations at the highest level of the organization in the pursuit of achieving the mission for DW. The Program Director is expected to demonstrate a high level of professionalism projecting a positive image of the company to employees, clients, and business partners.

The primary responsibilities of the Program Director will be as follows:

• Hire, train, and oversee all staff that are assigned to the service program(s).

• Schedule all positions through the District Works time and labor system.

• Provide on site supervision, performance reviews, and corrective action as necessary during all regular program hours, including nights and weekends, in order to ensure that all positions are regularly observed by the Program Director.

• Work with contractor staff to complete specific projects, address any staffing related issues, and assist in the facilitation of a successful program.

• Bring any issues or concerns regarding the program to the attention of leadership as necessary.

Program Operations

• Develop a custom deployment plan to maximize visibility and effectiveness of resources (personnel and equipment).

  • Evaluate daily needs and make adjustments to daily deployment to meet the needs of the program; anticipating issues as well as developing future adjustments to the program.

  • Oversee and maintain schedules for staff, routes, equipment stocking, and stats for ongoing reporting and billing purposes.

• Monitor and record all program statistics. Provide monthly, quarterly, and annual reporting on program metrics and performance.

• Work with management staff and contractor staff to complete specific projects, provide detailed reports, provide feedback, and report any issues encountered.

• Give critical feedback on the program's most pressing issues related to hiring, client communications, and strategic opportunities to enhance the program overall.

• Maintain program budget and monitor costs; submit monthly expense reporting.

• Provide quality control for the program by conducting audits of work performed on site.

Employee Management

• Provide strong leadership and training for the staff and the entire program with the goal to uplift the staff to maximize their potential and maintain a cohesive team. Ensure team's safety by providing safety talks, safety training, and promoting employee safety.

• Monitor and approve timecards to support payroll weekly. Ensuring accurate timecards are submitted by employees and that hours worked stay within the operating budget.

• Assist Management/HR with recruitment & interview process; support new staff onboarding processes and ensure compliance with all company policies.

• Conduct quarterly performance reviews with all employees and provide additional training where needed.

• Work directly with HR to provide detailed counseling and/or disciplinary actions to employees when needed; support and enforce company policies by modeling positive behaviors.

• Maintain compliance with all City, State, and Federal Laws and Guidelines. Provide feedback to management as necessary.

• Provide backup support to other team members when on vacation, sick, or out of the office.

• Available to assist other District Works Programs in any capacity needed.

Position Qualifications

• Strong hands-on experience of vessel engineering and maintenance.

• HAZWOPER certificate (40 hours).

• HAZMAT certificate.

• Project management skills.

• Must have customer service experience.

• Basic computer skills i.e Google Workspace, for utilizing reporting programs.

• Valid CA Driver's License.

Benefits and Compensation

• $100,000-$110,000 Annually

• Annual bonus eligibility

• Health, dental, and mental wellness insurance coverage for employees and dependents

• 401(k) plan with employer match

• Paid vacation and sick time off

• A full-time employment status of 40 hours per week is required to participate in company benefits.

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