Program Manager - Family and Children's Services - San Francisco Human Services Agency (0923) (149227)

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Job description

Job Description

The Program manager will oversee and coordinate the day-to-day workflow of the Family & Children's Services Resource Family Approval Program and Family Finding Program. With a goal of meeting Program requirements set forth by State and City laws and requirements, the Program Manager works as a conduit of information between the Program Director, Supervisors, and staff. In addition to managing the day-to-day workflow, this manager position will regularly report updates to the Program Director. This position will require on-call rotations with other managers after-hours and on weekends.

ESSENTIAL DUTIES AND FUNCTIONS

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list; this position may include additional duties as assigned.

Manage the day-to-day workflow of an FCS Program by providing oversight to supervisors.

Act as a point-person for supervisors, analysts or other staff to go to when they have questions or when higher-level decisions need to be made; provide tools and resources for staff to successfully perform tasks and duties.

Manage, oversee and/or implement planning activities at an FCS Program at a level which will frame contract development and contract management.

Oversee and manage all personnel issues by counseling, coaching, mentoring, disciplining staff to ensure employees' performance levels are acceptable and employees are held accountable.

Provide regular update reports to the Program Director in order to communicate information between Program Director and staff. The position requires communication via regular meetings with staff to share important information to facilitate effective operation of the Program.

Manage and oversee the implementation of policy and procedures. Verify and ensure staff are following appropriate policy and procedures.

Attend community, City, State, Federal meetings as needed to share and/or gather information for Program; some meetings may be held out-of-state, over weekend hours, and/or after traditional workhours.

Respond to, manage, and resolve internal or external complaints. Internal complaints may include work-related issues between staff and supervisors. External complaints may include complaints from youth, families, or caregivers pertaining to the process, bias, and service provided by staff.

Develop and disseminate new programs and measures for outcomes and accountability.

Develop data reports about compliance and outcome, analyze and discuss these reports, have the ability to report out.

Regularly review and analyze existing data reports on compliance and outcomes.

Lead discussions of data with staff and supervisors.

Develop measures of performance as needed to promote good practice and outcomes.

Design and implement guidelines to improve services for children and families, ensuring high-quality service delivery. Provide oversight and accountability for contracted services as needed.

Coordinate across HSA and with partner organizations to meet agency goals.

Work with HR, personnel, and other departments to coordinate hiring, progressive discipline, and other personnel issues.

Become the subject matter expert of RFA appeal hearings, Registered Sex Offender Investigation, subcommittee meetings, legal consults, SB354

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