Technical Support Specialist

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Job description

Are you a tech-savvy problem solver with a passion for customer service? Adecco is looking for a Technical Support Specialist to join our team remotely for a 4-month contract, with the potential for extension. You'll be a key player in the support of a confidential new product aimed at revolutionizing the restaurant industry. If you have a background in IT, networking, or technical support, we want to hear from you! Please read the position summary and qualifications below if you are interested.

Job Title: Technical Support Specialist
Location: Remote
Assignment Type: Temp to Hire
Pay Rate: $30/hour
Work Hours: 40 hours per week (weekdays 1-9pm EST); flexible schedule required, including weekends. Overtime opportunities available on weekends.

About the Role
In this role, you'll provide world-class technical support to restaurant partners using our new platform. You will be the first line of defense for support tickets, helping troubleshoot complex issues, and ensure seamless service. You'll work closely with a small, high-priority team, directly supporting the success of restaurants across the U.S.

Responsibilities:

• Provide technical support via email, text, phone, or video as needed.

• Investigate and resolve complex technical issues with networking, hardware, and software.

• Collaborate with product teams to identify, diagnose, and troubleshoot emerging issues.

• Build and refine a technical support playbook for new product issues.

• Deliver an exceptional customer service experience with empathy and urgency.

• Develop deep expertise in the new product, processes, and systems.

Required Qualifications:

• Bachelor's degree in a technical field (e.g., Information Technology, Computer Science, Computer Engineering) or equivalent experience.

• 4+ years of experience in technical support, IT, or network administration.

• Proficiency in computer hardware (including ethernet cabling) and software troubleshooting.

• Experience working in customer-facing roles with strong communication and problem-solving skills.

• Ability to work a flexible schedule, including mornings, nights, weekdays, and weekends.

• Effective written communication skills, with fluency in English and typing speed of 40 WPM.

• Ability to thrive in a fast-paced and ever-changing environment.

If this sounds like the position for you please apply today with your up to date resume listing the qualifications above!

Pay Details: $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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