Failure Analysis Engineers/Technicians

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Job description

P-DPD-001

Job Summary:

• Member of senior engineering team responsible for Product Problem resolution of Industry Standard Servers. Interfaces with customer and R&D, Product Engineering and Quality Engineering organizations to identify elevated factory and field failure symptom's requiring in depth circuit failure analysis which ultimately leads to identification of root cause, corrective action recommendations of ESSN Server Products portfolio.

Essential functions:

• Perform engineering investigations of significant customer field and line escalations related to hardware issues.

• Improve customer satisfaction and product quality through timely resolution of hardware related issues.

• Interface directly with design and manufacturing teams to determine root-cause of hardware issues to the component level.

• Collaborate with numerous internal engineering disciplines (HW, SW, Mechanical, Materials, Reliability ) to resolve hardware issues.

• Facilitate the execution of special capture programs (ARDAP/Early Field Capture & Selective Field Capture)

• Provide feedback to internal and external process and design teams based on analytical findings.

• Support the internal communications of techniques and processes that can be deployed into WW RMA and Service Centers to improve on product knowledge and drive efficiencies into Site PCA debug.

• Drive "best practices" across WW Operational, RMA and Service Sites.

• Performs a variety of marginal duties not listed, to be determined and assigned as needed.

Minimum Qualifications:

Education, Experience, and Training

• Bachelor's degree in Electrical/Electronic Engineering or a related field is required, along with 3-5 years of experience in the field.

• Demonstrated ability to debug complex HW issues using logic analyzers, oscilloscopes, and other test equipment.

• Have experience with electrical and electronic design tools such as CAD, schematic capture tools, and PCB layout software. Additionally, knowledge of various testing methodologies, including functional testing, boundary scan testing, and in-circuit testing is necessary.

• Working knowledge of key server technologies including Client and AMD multi-core microprocessors, DDR 3/4 and NAND memory, and PCA design. (Knowledge of PCI-e protocols, SAS, SCSI, SATA, FibreChannel, Ethernet, WiFi and Bluetooth, NVME, SSD technologies)

• Must be a self-motivated team player with the ability to work in a customer oriented, fast-paced, demanding, and often challenging environment with minimal supervision.

• Knowledgeable in full hardware/software development life cycle.

• Experience in hardware/firmware/software development and test methodologies.

• Experience working with internal and external partners

• Excellent analytical and problem solving skills

• Willingness to travel abroad to support development of international employees for extended periods of time.

Knowledge and skills

• Fluency in programming languages such as C#, JavaScript, Python, SQL etc.

• Familiar with Computer OS such as Windows, CentOS, Ubuntu, Linux or Tiny Linux etc.

• Experience in troubleshooting analog and digital circuits. Troubleshoots, debugs, and determines root cause at PCBA and system levels for customer devices.

• Highly proficient in reading and interpreting assembly drawings, schematics, and board layout. Analyzes circuits and layout to identify marginal failure root causes.

• Familiar with the use of a variety of testing and measuring devices such as Functional generator, DMM, oscilloscopes, and Adjustable power supplies.

• Familiar with RMA process. Fluency with data collection and analysis.

• Develops, maintains, and improves all troubleshooting solutions within area or responsibility.

• Demonstrated problem solving and organizational skills. Works with various engineering groups to make sure the RMA products asap return back to customer as requested.

• Knowledge of PCA, System, RMA and Service manufacturing environments.

• Skill in isolating and safely injecting failures to segregate problems during debug from the Server layer into specific PCAs.

• Working knowledge of Linux commands and structures, preferably with at least exposure to IPMITools

• Ability to create, develop and debug algorithms and test tools to aid in isolation of failures, along with strong documentation skills needed to share with others on the team.

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