Global Program Manager - Cloud Marketplaces

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Job description

Global Program Manager - Cloud Marketplaces

12 Months

$56.34 per hour on W2

San Jose, CA Hybrid 3 days in a week from office

Client is expanding and scaling its Cloud Marketplaces program with Cloud Tech Partners such as Microsoft and AWS.

Looking for an Operations Manager, passionate about implementing programs and best practices leveraging technology and data to influence business decisions. Your role will be to work on key Cloud Marketplace programs to help drive incremental new revenue booked through Marketplaces Procurement. You will be responsible for collaborating with Sales and Partner Managers on pipeline related activities, working with Excel, CRM and PowerBI for reporting and analytics to engaging with back operations team to execute key projects.

What you'll do:

Cloud Marketplace Operation

Become an authority on Cloud Marketplaces Procurement Program and act as a special Deal Desk advisor

Partner with collaborators to gather approval on exception requests, consult and advice deal structure to adhere to requirements and operational guidelines

Email Sales account teams and Partner Managers with approval decisions on opportunities requesting Marketplace procurement

Oversee the deal booking transaction via Cloud Marketplaces

Familiar with quote to cash process. Collaborate cross-functionally with sales, deal desk, legal, tax, credit, and revenue assurance teams to facilitate the quote-to-cash process, ensuring a seamless customer experience and driving revenue growth

Review Marketplaces pipeline, update CRM with deals identified as having Enterprise agreements, and clean SFDC data for PowerBI dashboard

Business Analysis

Develop expertise in AWS and Microsoft Cloud Marketplace to excel. Evaluate how Marketplaces procurement can cultivate partnership engagement for Building and Co-Sell possibilities, progressing deals, and pinpointing vital success factors according to region, segment, and customer type

Evaluate key trends, correlations, and causal data to inform go-to-market strategies and implementation with Cloud partnerships. Aid our sales leaders in improving partnership opportunities with Cloud Partners

Collaborate with Sales Operations team to collect sales and customer data, generate CRM reports for strategic analysis, and evaluate email campaign success by analyzing deal progression and engagement metrics

Use v-lookups for account matching and upload accounts for specific tagging

Monitor SFDC data hygiene for pipeline progress

Project Management

Implement project plans, improvements, and business process queries on (url removed) and associated tools to improve the quote to cash booking process

Track progress and follow up to completion of product listings on Cloud Marketplaces

Prepare communications to sales and management, draft recurring newsletters on deal status, and highlight resources

Engage with Credit Team to monitor Azure Marketplace private offers and request new private offers as needed

Monitor contract end dates and lead private offers accordingly

Update policies and documentation, coordinating with Deal Desk team

General Team Support

Lead new hires' additions to team distribution lists, recurring meetings, system accounts, and access to Microsoft Teams

Monitor Outlook mailbox and redirect inquiries to the appropriate teams

Govern and curate sales collateral and enablement on internal portals

Maintain team organization slides

Liaise between external content design vendors and Adobe on presentation slides

Experience Level

Shown business analysis with Excel reporting, enterprise systems such as ERP, or experience with Salesforce & CRM reporting and Power BI

Detailing, implementing tasks, and following through to completion in project management

Strong working knowledge of Microsoft 365, including Microsoft Teams or Slack

Proven ability to work effectively with cross-functional teams

Required skills

Familiar with quote to cash process for contracting and booking with SaaS products

Proficiency in Excel and v-lookups

Experience with CRM, Outlook, Teams, Slack, or similar enterprise systems and tools

Process documentation and project management

Process engineering

Excellent written and verbal communication skills

Additional skills

Flexible and open to ideas

Strong problem-solving abilities

Diligent

Prioritizing customer service and support

Multitasking and organizational skills

Experience with trouble tickets

Sales support experience

Great teammate

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