National Account Portfolio Manager

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Job description

Overview:
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description:
National Account Portfolio Manager

The National Account Manager position is expected to be the manager of the contractor's assigned security team and as such, has regional oversight for all security service delivery requirements stated in this statement of work. The security manager position has accountability for strategic operation's scope of service. This person will be responsible for the administration, coordination, planning, development, direction and implementation of projects and initiatives which reflect Samsung Semiconductor's core objectives and is designed to establish a pattern of collaboration that will enhance and improve the partnership between the Contractor and Samsung Semiconductor. A key part of this partnership activity is for the Samsung Semiconductor internal security management to routinely consult on the needs, priorities and opportunities to deliver greater value in the pursuit of the success of the Samsung Semiconductor security program.

Responsibilities (Major Duties)

Develop and maintain a strategic service delivery program which meets standards and goals for all geographies regarding operation objectives, service delivery strategies and ongoing methodologies for constant customer and employee satisfaction

Partner with Samsung Semiconductor security management

Assist with contract compliance across all Samsung Semiconductor locations covered under this agreement

Provide a standardized program, which ensures a consistency of service standards, tools, and best practices throughout all three Samsung Semiconductor locations covered under this agreement

Responsible for facilitating regional communication to oversee the standardization of post orders, training standards, operating procedures, invoicing, terminology, and quality compliance

Identify service improvements and efficiencies throughout the operation and communicate these opportunities and recommendations to the client

Ensure the Contractor's core values are aligned with Samsung Semiconductor needs

Ensure that quality, accuracy, responsiveness, and integrity is being delivered to all internal and external customers by the regional and corporate support

Maintain all required portfolio contracts and agreements

Develop a Contractor playbook in alignment with client's goals, update annually

Develop and maintain emergency preparedness process and procedural information

Provide technical information related to safety and emergency preparedness issues

Research and compile data for, and prepare training manuals, department procedures, reports, and other SERT related materials

Make recommendations regarding the purchase of emergency preparedness safety and other equipment and supplies

Plan, direct, monitor, and evaluate the effectiveness of comprehensive company-wide emergency preparedness services and programs, including needs assessment, program design, planning, implementation, and evaluation

Act as liaison between senior level management and program staff to ensure that all appropriate policies and guidelines are followed, and that programs are developed with adequate resources to maintain expected levels of service

Consult with other program managers on relevant programs issues, develop alternative strategies and assist in the implementation of emergency preparedness advancements and solutions as necessary.

Directs the development and operation of Samsung Semiconductor's emergency response teams (SERT). Responsible for developing strategy, providing leadership, and management of SERT for multiple sites.

Ensure that all Contractor personnel are empowered to successfully meet their objectives

Assist in overall Samsung Semiconductor security functions as mutually agreed upon by the parties

Skill Requirements

High School Diploma

Minimum of 10+ years of customer service-related experience

Minimum of 10+ years of security, law enforcement, or asset protection related experience

Excellent verbal and written communication skills, in the English language

A high degree of organization and time management skills

Detail oriented

Ability to develop, refine and manage processes

Possess security operations knowledge

Knowledgeable of all Samsung Semiconductor policies and procedures

Ability to work and make decisions independently while also being a team player

Professional demeanor and excellent customer service skills

Possess a solid employment history demonstrating reliability and dependability

Possess critical thinking skills and the ability to apply problem solving techniques to identify and implement results-oriented solutions

Strong computer skills to include presentations, text documents and spreadsheets

Excellent presentation skills

Ability to handle multiple projects simultaneously

Possess a good understanding of finances and budgeting

Ability to effectively delegate and mobilize resources

Ability to effectively lead and mentor a team of security professionals

Other Requirements

Must be able to work flexible schedules

Quarterly Travel

Valid CA Drivers License with clean driving record

Salary Range: $140,000 - $150,000 / year

PPO # 14417

Closing:
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .

Requisition ID:
(phone number removed)

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