Patient Service Technician

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Job description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: + Medical, dental, and vision insurance, available on first working day + 401(k), eligibility after 30 days of employment + Employee stock purchase plan + Tuition reimbursement + Development opportunities to grow your career with a global company JOB SUMMARY The Clinical Service Technician is responsible for delivering more complex durable medical equipment to Apria patients in the home. $18.68 - $30.33 / Hour ESSENTIAL DUTIES AND RESPONSIBILITIES + Instructs patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services permitted or allowed by state licensure limitations. + Ensures patients understand how to operate and maintain equipment. + Responsible for routine patient follow-up related to equipment by providing additional equipment instruction when necessary. + Responds to emergency delivery calls on a regular and on-call basis. + Loads, delivers and sets up respiratory, durable medical equipment, oxygen and other necessary supplies to homecare patients. + May pick up, clean and disinfect medical equipment. + Inspects and tests equipment to ensure proper operating condition according to manufacturer's guidelines and Company Policy. + Prepares and maintains all pertinent patient care forms and required billing forms. + Completes all required D.O.T., F.D.A., and other required regulatory paperwork per company guidelines and instruction. + Directs all paperwork to appropriate personnel on a daily basis. + Maintains daily vehicle maintenance logs and incident reports. + Ensures delivery vehicles are in proper working condition. + Ensures preventive maintenance on trucks is performed on a timely basis according to D.O.T., F.D.A. and Joint Commission standards. + Notifies supervisor if any of the following are discovered; physical abuse of any family member, unsafe home environment for care ordered, unsanitary conditions or animals causing such, or insufficient food for children. + May assists less experienced Service Technician's by providing guidance and counseling on job duties and responsibilities. + Other duties as assigned SUPERVISORY RESPONSIBILITIES + N/A MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience + Education or experience equivalent to a high school diploma is required. + At least three years' related experience is required. + Minimum of three years driving history required. + Must be at least 21 years of age or older at the time of hire. Certificates, Licenses, Registrations or Professional Designations + Must possess a commercial driver's license with hazardous materials endorsement. + Successful completion of Apria Healthcare's Delivery Service Technician Certification Program. + Must meet and maintain job-related requirements to comply with D.O.T., F.D.A. and Joint Commission regulations. SKILLS, KNOWLEDGE AND ABILITIES Computer Skills + Basic computer skills Language Skills + English (reading, writing, verbal) Mathematical Skills + Basic level math skills PHYSICAL DEMANDS _The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ + Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand held device, telephone and use a document imaging system and manipulate documents. + Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values. + Employee continually engages in activities that require talking and hearing. + This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping. + The employee must possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job. + Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents. + Strength Aspects: + Frequently required to stand and lift objects from 1" to 36" high with weights ranging from 10 lbs - 160 lbs, and carry objects for distances ranging from 1 ft -350 ft, including travel up and down stairs or in elevators. + Frequently required to push or pull objects weighing from 20 lbs - 60 lbs, up and down stairs, through doorways and thresholds, using dollies or carts, or on flat or angled surfaces which may include outdoor surfaces, carpeting or smooth floors. Distances pushed or pulled could range from 1-25 ft on average. + Frequently required to grip objects with hands, up to 15 lbs of force. + Frequently required to grip objects with fingers, up to 10 lbs of force. + Body Position and Flexibility Elements + Frequently required to climb 100 stairs on average ranging from 3"-10" in height, + Frequently stepping in and out of company vehicles ranging up to 20" in height. + Occasionally required to climb ladders up to 10' high, in general. + Frequently required to bend down at the waist to a torso level of 24" above the floor. + Frequently required to reach, on average, 20" away from the body. + Occasionally required to kneel on one or both knees and squat to perform many of the above tasks. WORK ENVIRONMENT _The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ + The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions. + The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high. + There is moderate exposure to dust, fume, mists and odors. + Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states. + General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment. + During off site travel events the employee may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to moderate dust, chemicals, fumes and odors, as well as cryogenic and cleaning agents. + During off site travel events the employee may be required to ride in company delivery vehicles and accompany employees on deliveries and enter into patient homes. + May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to. + Will be required to wear various personal protective equipment consistent with the hazards encountered in this role. + Will be required to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits or equipment. + May be required to work with cryogenic fluids requiring special precautions and PPE. OTHER INFORMATION The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.

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