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Confirmations Representative Call Center - Work From Home (San Marcos, CA area)

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Hyatt Vacation Ownership

2024-09-20 09:51:31

Job location San Marcos, California, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Confirmations Representative at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

Benefit eligibility will vary by position

As a Confirmations Representative, a typical day will include:

  • Communicates via telephone calls (Outbound and potential inbound calls) with potential owners to reserve dates for preview package sales/tours, including explaining the opportunities available and answering questions.

  • Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.

  • Encourage guests or callers to purchase or schedule preview package sales/tours.

  • Answer guest questions about property facilities/services.

Guest Experience and Company Standards

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Maintain confidentiality of proprietary materials and information.

  • Always follow company policies and safety procedures.

To Become a Confirmations Representative at HVC:

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

  • Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Inform a friend!

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