Sr. Manager, Workplace Resources

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Job description

Job Description

Freshworks is seeking a Sr. Manager - Workplace Resources to lead our four (4) North America offices, our return to office (RTO) efforts, and manage a team of amazing Workplace management specialists. Reporting to the VP of Global Workplace, you will play a critical role in defining and supporting an outstanding employee experience as well as our overall office programs, strategies, and budgets. You'll engage with our cross-functional partners including IT, Legal, HR, Finance, and others to support leasing, strategy, construction, design, vendor management, and beyond.

This role requires a seasoned leader with experience in workplace operations and a passion for developing a team. You will be successful in this role if you put the customers first, are dedicated to ongoing innovation, energized by a growth mindset, and like having fun at work.

Lead and support the Workplace team and facility activities for our four offices in North America (in San Mateo, Denver, Bellevue, and New York)

Serve as the main point person for workplace operations questions as well as initiatives across the org such as RTO, ESG, software needs, seating challenges, etc.

Ensure smooth programs and day-to-day operations of our offices including catering, internal events, guest processes, security, parking, day porters, etc.

Create strategies and processes that amplify employee experience and engagement in the office

Work with Finance to develop a detailed annual budget that supports the company initiatives and manage to that budget

Source, implement and manage vendor contracts; liaise with property management, security and facilities vendors

Coordinate and facilitate company internal engagement events

Identify & implement opportunities to build a more cohesive, happy, and productive in-office experience

Support tenant improvement design & construction projects (both small and large)

Promote workplace safety, environmental practices, waste reduction opportunities, sustainability, and energy conservation initiatives

Ensure measures are in place for after-hours facilities related emergencies

Collaborate with the company's Strategic Sourcing team on opportunities to define vendor scope and manage supplier performance

Partner with IT, Legal, HR, Finance, and others on workplace related initiatives

Lead initiatives that align with corporate objectives, budget requirements, and deliver measurable outcomes

Support lease negotiations for new office space to support our expansion and operational success

Gather and analyze employee feedback and insights to identify trends, opportunities, and areas for improvement

Create a first-class, "wow" experience for everyone who steps foot in our offices

Please note this is a hybrid role with onsite expectations of 3x/week (Tue - Thur) from our San Mateo (HQ).

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