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Field Failure Analysis Engineer

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Arista Networks

2024-10-03 02:40:59

Job location Santa Clara, California, United States

Job type: fulltime

Job industry: Administration

Job description

Job Description

Who You'll Work With

As a Field Failure Analysis Engineer you have the opportunities to collaborate with many internal and external functions including FA/Repair Contract Manufacturers, Arista Manufacturing teams as well as our customers.

This position would be part of and reporting to the Failure Analysis Team under the Service organization at Arista Networks.

What You'll Do

Oversee hardware quality performance for assigned products, monitoring field quality data and associated metrics, including RMA Rates, MTBF, and Reliability Ratio.

Analyze RMA, Failure Analysis, and Repair data. Identify trends and raise quality alerts when necessary. Drive resolution, containment, and mitigation plans for such quality alerts.

Conduct field hardware quality meetings, presenting field quality performance to key stakeholders, including senior management within Manufacturing, Engineering, Product Marketing, and Customer Support.

Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.

Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debug of specific field RMAs.

Review and approve Failure Analysis results. Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.

Drive learnings from RMA / FA back into Manufacturing, Engineering, and Support teams.

Publish external-facing Failure Analysis Reports to Arista Support teams.

Oversee the set-up of new products into Failure Analysis operations.

Collaborate with Arista Service Planning team to ensure quality alerts and ECOs are properly implemented across service depot inventory

Provide support to Arista Account Teams by analyzing, publishing, and presenting failure analysis data for key customers.

Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities.

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