Manager, Product Design, Customer Workflows

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Job description

Job Description

Team & Role:

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here:

What you get to do in this role:

Directly manage, mentor and develop designers on the team

Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions for some of the largest companies in the world

Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps

Distill complex problems into clear goals and requirements for the design and research team

Drive the growth of user-centric, collaborative culture across the Business Unit

Evangelize design strategy and product vision across the global, distributed design teams

Oversee your team's work: detailed mockups and prototypes and behavior specifications.

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