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Manager, Software Engineering (ServiceNow)

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ServiceNow

2024-10-04 15:49:40

Job location Santa Clara, California, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Job Description

We are seeking an experienced Manager, Software Engineering to lead the development and management of the DemoHub platform. DemoHub is a dynamic ecosystem encompassing demo instance provisioning, content deployment, demo search portal development, and a tools console.

Key Responsibilities:

People Management:

Lead and mentor a team of developers (both full-time employees and contractors) in delivering solutions that enhance the Solution Consulting Organization.

Facilitate effective team collaboration with internal customers (content and engineering teams) to understand business requirements.

Ensure the team consistently prioritizes tasks to align with business goals and communicates priorities clearly.

Support team members in their professional growth through coaching, goal-setting, and development discussions.

Instance Operations:

Oversee daily case management, ensuring issues are addressed from detection through resolution, especially for content teams and Solution Consultants (SCs).

Proactively manage and resolve complex technical issues, including major operational outages, coordinating communication with stakeholders as needed.

Collaborate with stakeholders to assess risks, resolve dependencies, and remove roadblocks.

Continuously evaluate and improve processes, technologies, and skills to advance platform operations.

Technical Leadership:

Foster innovation through prototyping and experimentation with new ideas.

Provide technical mentorship and guidance on best practices, helping the team make informed technical decisions.

Break down business requirements into technical components, keeping modularity and reusability in mind.

Effectively communicate technical concepts to non-technical audiences.

Develop and refine processes for ongoing system maintenance; drive initiatives to automate routine maintenance tasks and improve system health

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