Operations Manager - ESL

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Job description

Job Description

Location:

Santa Clara, Union City, and West Coast

Core Responsibilities:

Responsible for organization, implementation, execution, and documentation of all ESL California orders. Daily communication with direct line manager to solution and allocate resources across all aspects of the business unit.

Manage Team-up calander with weekly updates provided to supervisor on test status

Manage workflow utilizing test cells, engineering, and technican based resources to achieve monthly net sales budget expections.

Contribute as senior level engineer to monthly project deliverables and overall Net Sales budget of the group (minimum $60k invoiced on a monthly basis)

Ensure all testing is operating within the required parameters, data is being recorded, and inspection/support are organized throughout the duration of each project.

Manage and maintain ESL order process from METrak entry through customer report deliverable

Manage periodic project status/schedule updates to customers for open projects through lifecycle of project.Notify customers promptly upon schedule adjustments or deviations to any previously discussed project planning.

Maintain organized project reviews weekly through completion of project testing, reports, and billing.

Ensure customer equipment is picked up or shipped back to customer at completion of project testing and/or reporting.

Facilitate, participate, and contribute in team meetings.

Stay current on new services, procedures, and product offerings, by attending departmental meetings and trainings.

Maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.

Coordinate and attend customer meetings as requested, including customer lunch off sites and customer lunch meetings.

Maintain weekly lab 6S initiatives - lab ready for customer or upper management walk-though at any time

Answer customer sales/project inquiries promptly per MET customer service expectations.

Initiate and respond to calls and email from customers promptly per customer service expectations.

Guide customers (and potential customers) on regulatory/market requirements by being resourceful and responsive.

Send introductory email to customer once the job is contracted via Purchase Orders (PO) and/or signed proposal acceptance (PAS).

Communicate/report significant negative and/or positive feedback to Sales Management, Lab Management, and Customer Experience Management so improvements or recognition can be addressed.

Support direct line manager in identifying, interviewing, and integrating new FTE's within the business unit.

Maintain & update the following database(s):METrakEnsure all projects are being updated on a task by task basis

Ensure all completed tasks/projects are promptly marked RFB for weekly invoicing events

Document all project changes via PCA documentation

Conduct weekly project reviews to ensure all MET projects are organized and contain key deliverables for report executions: set-up photographs, test data, equipment lists, and test data sheets (as applicable)

TEAM UPEnsure projects are scheduled efficiently maximizing resource utilization across labor and equipment.

Submit weekly forecast projections to direct line manager

Maintain schedule updates and changes as needed

QualityEnsure equipment being used is calibrated and in good standing order, within database, prior to testing. Notify direct line manager and calibration custodian of all non-comforities.

Support and implement revision updates across: test data sheets, work instructions, and test procedures

Support A2LA audit activities as needed

Implement Proficiency testing as required by accreditation bodies

Collaborate with direct line manager to improve existing process and implement improvement on a continued basis.

As-needed Responsibilities:

Support / fill-in for Calibration Custodian as needed

Support / fill-in for test cell Maintenance

Contribute to team efforts of customer arrivals, test cell preparations, 6S, equipment maintenance and troubleshooting.

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