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Product Solution Manager

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dragonboat Inc.

2024-11-08 08:46:14

Job location Santa Clara, California, United States

Job type: fulltime

Job industry: Other

Job description

Job Description

We are hiring a Product Solution Manager as part of the Dragonboat Product team with a focus to educate, demo, onboard and guide Dragonboat product adoption for customers to achieve value quickly and incrementally.

This is a customer facing role where you work with customers 80% of the time and lend your knowledge and expertise to guide them to success. You will be working closely with the customer success team, sales team and other revenue teams.

Responsibilities

Demo and guide customers on how to set up, configure and use Dragonboat products throughout their product operating model to achieve value, supporting sales, CSM / relationship manager

As needed, effectively guide our customers on best practices around product operations, product portfolio management, OKRs and change management to speed up adoption and customer time to value. This may be done per customer or in webinar, community format

As part of the product team, monitor the success of onboarding and adoption to strategize adoption (Customer Engagement) roadmaps that maximize overall outcomes

As part of the product team, working with sales, success and support to strategize and prioritize feature enhancements.

Drive continuous process improvement for efficiency and quality of product onboarding, adoption and general product operating process.

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