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Senior Client Success Manager - Remote

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PayNearMe

2024-10-05 20:42:10

Job location Santa Clara, California, United States

Job type: fulltime

Job industry: Other

Job description

Job Description

The Client Expansion Executive at PayNearMe plays a pivotal role in fostering meaningful, long-term partnerships with our clients by focusing on delivering exceptional value and maximizing customer success. This role is dedicated to understanding our clients' unique goals and challenges, and working collaboratively to identify growth opportunities that align with their needs. Through strategic account management and deep industry knowledge, the ideal candidate will help clients unlock the full potential of PayNearMe's solutions, ensuring enhanced satisfaction, loyalty, and measurable business outcomes. By prioritizing customer value, this position is instrumental in driving mutual success and continued growth for both our clients and PayNearMe.

Key Responsibilities:

Lead the management of strategic accounts, providing value-based guidance and support to promote customer success, revenue growth, and retention.

Develop and maintain strong relationships with key stakeholders within the customer organizations, understanding their needs and business challenges to propose tailored solutions.

Drive significant revenue growth through consultative selling by identifying new opportunities within existing accounts.

Drive strategic initiatives that enhance customer relationships and expand account value.

Oversee the on-boarding and training of clients, ensuring seamless integration with the payments platform.

Conduct on-site training sessions as needed for clients to ensure successful adoption of product, address technical and operational challenges.

Achieve or exceed revenue targets and contribute to long-term business growth.

Collect, compile and share consistent product and experience feedback from clients on ongoing challenges.

Leverage existing relationships and business contacts to identify white space, opportunities and ensure attainment of launched revenue. This includes regular check in meetings, probing into any problems the Client may be experiencing, on-site visits, etc.

Utilize solid technical knowledge to identify issues and opportunities, advise on best practices and guide clients in leveraging product features to achieve their business goals.

Up to 40% travel required for on-site client visits, trade show attendance, and engagement in strategic networking opportunities to foster client relationships.

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