Senior Product Manager (SCM Licensing and Activation)

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Job description

Job Description

Your Career

As a Product Manager focused on SAAS Platform and device lifecycle management, your primary responsibility is to conceptualize, gather feedback from customers and partners, and guide building features that simplify the licensing, activation and onboarding flows of firewall products & services through the SAAS Platform offering. You will collaborate closely with cross-functional teams including engineering, user experience, marketing, sales, and customer support to drive the product roadmap and ensure the successful delivery of solutions that solve customer problems and meet market demands.

Your Impact

Develop and maintain a comprehensive product strategy for simplifying the onboarding flows for cloud security and firewall products - Define short-term and long-term goals aligned with business objectives and market trends

Understand customer problems and use cases intimately - Collaborate with customers, sales teams, and internal stakeholders to gather requirements for new features and enhancements - Clearly define user stories, acceptance criteria, and success metrics to guide development efforts

Own the vision, roadmap and requirements for your features - Create and manage the product roadmap, outlining key features, enhancements, and initiatives on unification of the licensing, activation and the onboarding process - Prioritize features based on customer feedback, market trends, and business priorities

Collaborate with UX, engineering and other product team members to deliver high-quality products that solve customer problems with a differentiated, automated and optimized approach

Work closely with engineering teams to translate product requirements into actionable development plans - Provide clear direction and guidance throughout the development lifecycle, ensuring timely delivery of high-quality features

Engage with the product marketing team and help them develop compelling messaging, impactful sales tools and marketing content to support sales and field marketing teams

Interact with customers, partners and sales engineering teams in different forums to gather feedback and evangelize the product - Act as the voice of the customer within the organization, gathering feedback and insights to continuously improve product offerings - Monitor customer satisfaction metrics and prioritize initiatives to address customer pain points

Define key performance indicators (KPIs) and metrics to track the success of visibility and monitoring features - Analyze data and performance metrics to identify areas for optimization and improvement

Conduct thorough market research and competitive analysis to identify customer needs, industry trends, and competitive offerings - Use insights gathered to inform product development priorities and strategies

Collaborate with technical marketing, sales engineering and technical support teams to enable sales and train the field teams, gather feedback during betas and help with escalations

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