Senior Service Management Manager

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Job description

Job Description

Your Career

Palo Alto Networks is looking for a highly motivated senior professional who is interested to play a key role in the development of a COE in India.

This person is responsible for setting up the extended team capabilities, ongoing monitoring of SLAs, and managerial activities. The Senior Manager will coordinate with various PANW teams within Santa Clara . Additionally, they will support Finance COE operations and oversee enablement teams as they are stood up (e.g., change, value/budgeting, transition, etc.) . This will be an individual contributor role.

Your Impact

Service Management Support Service Management Director in the design and build of the performance reporting for each process area in the COE

Performs performance reporting and SLA tracking for the overall COE.

Supports HQ driven Relationship Management needs including the development and execution of an engagement framework

Serves as point of contact for US stakeholders in concert with India hours

Transition ExecutionSupports coordination for future transitions to the COE including identifying KT trainers, refining KT schedules, ensuring DTPs are documented, and general project management for HQ based activities

Knowledge Management Support knowledge management by ensuring the process documentation is available for new services to the COE teams

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