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Senior Staff Technical Program Manager

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ServiceNow

2024-10-03 15:46:54

Job location Santa Clara, California, United States

Job type: fulltime

Job industry: Other

Job description

Job Description

Team & Role

As a member of the Product Engineering Technical Program Management team, you will be instrumental in delivering some of the most innovative and cutting-edge technologies to market. We are truly a team, supporting each other and celebrating our successes!

What you get to do in this role:

Work side-by side with business, product, and technology leaders on high-visibility, mission-critical, large and complex programs, and drive them from original concept through final implementation

Help develop the overall prioritization, milestones, deliverables, and success criteria for your programs

Help manage risks and dependencies and escalate impediments to meet program objectives

Provide transparent and forthright communications with all areas affected by your programs including cross-functional stakeholders, business sponsors and vendors; simplify complex issues into a crisp, actionable executive-level status

Generate new data needs and requirements to provide actionable insights to senior leadership

Ensure adherence to processes, quality standards, and deliverables so that your programs are delivered with machine-like predictability

Plan and facilitate collaboration from executive-level meetings and large cross-functional events to the day-to-day activities as required

Provide a proactive, strategic perspective on improvements to the business, SDLC, or infrastructure processes

Create and maintain process documentation where needed to promote best practices and leverage lessons learned

Analyze trends and data and create reports and dashboards to provide actionable insights to senior leadership

Host regular release meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership

(optional) Deliver hands-on coaching of individual scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration, iterative development, workshops etc.

Inform a friend!

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