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Sr Failure Analysis Engineer, Hardware Quality Engineering

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Palo Alto Networks

2024-10-03 21:41:17

Job location Santa Clara, California, United States

Job type: fulltime

Job industry: Administration

Job description

Job Description

Your Career

Palo Alto Networks is seeking a highly skilled Sr. Failure Analysis Engineer to join our dynamic Hardware Quality Engineering team. In this critical role, you'll collaborate closely with HW Engineering, Customer Support, and Technical Operations to perform root cause failure analysis on returned customer products (RMA's). Your expertise will directly impact our product quality and customer satisfaction by driving resolutions for escalated hardware issues.

Your Impact

Lead the failure analysis process for returned products, identify failure trends, and escalate issues to the Hardware Quality Engineering team

Resolve escalated RMA cases by determining the hardware root cause of failure, ensuring timely and effective resolution

Track and report RMA failure trends by product and cause, providing actionable insights to the Technical Operations team

Manage and prioritize in-progress RMAs requiring failure analysis to ensure efficient workflow

Monitor corrective actions on processes and products to verify their effectiveness in improving product performance

Maintain accurate data entry and tracking using SAP and Salesforce tools

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