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Staff Research Scientist

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ServiceNow

2024-11-05 14:42:43

Job location Santa Clara, California, United States

Job type: fulltime

Job industry: Science & Technology

Job description

Job Description

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest deep learning, and advanced techniques to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

You will play a major part in driving significant innovations for our Large Language Models(LLM's) for Enterprise Language Generation that will power NOW platform with AI experiences in day to day work of our customers. Our projects help power an amazing range of solutions to our 9k+ enterprise customers around the world.

What you get to do in this role:

Confronted with real-world challenges and datasets, you will need to use your AI/ML expertise and creativity to apply existing methods and develop new ones to solve these problems in a practical and scalable way.

Keep up with and actively contribute to the latest AI research developments, applying new insights to current projects and propose advanced new techniques, that can help leapfrog existing ones. Work with other researchers and Applied Research scientists to validate and drive these innovations, eventually resulting in vastly improved models.

Contribute to the design, implementation, and scaling of LLM's as a key AI-first platform offering in ServiceNow's portfolio. Develop and maintain detailed technical documentation that clearly captures the complexities of the language model, enabling easy understanding, efficient troubleshooting, and smooth future development. Similarly, document your codebase for efficient collaboration.

Work closely with various cross-functional teams to effectively identify and prioritize requirements, ensuring the language model aligns with stakeholder needs and expectations. Collaborate with a team of like-minded developers, applied research scientists, product managers and quality engineers to produce quality software.

Oversee the entire project lifecycle, from research and development through to deployment and optimization. Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality & high-impact solutions to our users.

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