Director Clinic Operations

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Job description

Overview:
Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast's award-winning network of outstanding hospitals imaging centers laboratories and post-acute services.

We offer the following benefits to support you and your family:

Annual Incentive (Bonus) Program.

Matching Retirement Program.

Tuition Assistance for career growth and development.

Health/Dental/Vision Insurance.

Free Membership to our program supporting child care, pet care, and adult dependent needs.

Employee Assistance Program (EAP) for you and your family.

Flexible spending accounts.

Voluntary Protection: Group Accident, Critical Illness, and Identity Theft.

Wellness Program.

Paid Time Off (PTO).

Responsibilities:
This Director of Clinic Operations will oversee 4 Primary Care clinics located in Pismo Beach, Nipomo, and Santa Maria. Position Summary: Responsible for leading, planning, directing, monitoring and improving the overall performance for assigned clinics to achieve excellence in the delivery of daily operations. Engages staff and cultivate a positive clinics culture that prioritizes humankindness and patient-centric care. Accountable for operational, financial, clinical, quality, and business development activities across multiple disciplines. Principal Duties and Accountabilities:Oversees the development of assigned clinics and regularly manages improvement projects and is accountable for operational, financial, and business development activities.

Develops, analyzes, and implements processes and systems to enhance customer service across assigned clinic(s) and takes ownership of and drives needed improvement in all aspects of operations, including clinic productivity, patient satisfaction/experience, provider satisfaction/experience, community efforts and serves as the local representative for the area.

Responsible for financial management of the assigned clinic's financial operation budgets, including forecasting gross and net revenues, visit projections, and expenditures.

Plans, coordinates and effectively leads assigned clinics to meet patient care, administrative, operational, and support requirements.

Qualifications:
Required Education and Experience: Bachelor's degree or a combination of education and/or additional job related experience in lieu of the degree required.

Minimum of five (5) years experience in related field required.

Minimum of three (3) years management experience required.

Required Special Skills: Working knowledge of community clinic/health center operations required.

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