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Sales Administrator

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Equiliem

2024-11-06 22:42:56

Job location Santa Rosa, California, United States

Job type: fulltime

Job industry: Administration

Job description

RESPONSIBILITIES

" Responsible for timely execution of new account set-ups and ongoing post implementation account updates across multiple software platforms and databases for Government Services clients with attention to data accuracy and documentation needs.

" Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.

" Identify, document, escalate, and resolve problems as they arise.

" Work with Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency and customer satisfaction.

" Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams to maintain accurate client data in the system.

" Meet and maintain productivity, quality and attendance performance metrics.

" Other duties and special projects as may be assigned.

IDEAL QUALIFICATIONS OF A SUCCESSFUL CANDIDATE

" High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience. Four-year degree from accredited college or university preferred but not required.

" Strong organizational skills are critical, including attention to detail and multi-tasking skills. Must be able to manage several open issues and continue to work them until closed with resolution while also potentially working on special projects.

" Experience with corporate culture along with an excellent customer service mentality.

" Must possess adequate keyboarding skills necessary for quick, efficient data entry.

" Proficiency in Excel, Word and Outlook essential.

" Salesforce CFM knowledge preferred.

" Excellent verbal and written communication skills.

" Exceptional time management and analytical skills, as well as an ability to self-motivate.

" Positive and helpful attitude.

" Strong initiative and attention to detail.

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