Customer Care Representative

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Job description

Starting pay rate: $22 hour

A Customer Care Coordinator I job in Simi Valley, CA is available at Milgard Windows and Doors. You will provide support for all dealers and homeowners regarding warranty issues on Milgard products via telephone or email. You will also schedule Technicians within the geographic region to perform warranty repairs. This is a first-shift position and the hours are typically from 8 am to 5 pm.

MITER Brands is a family of leading window and door brands united by our passion for quality and driven by the relentless pursuit of 100%. At MITER Brands, we re reframing what s possible for our team, our customers, and communities across America.

Why work at Miter Brands?

Customer Service Representative job responsibilities include:

• Provide quality support for all dealers and homeowners regarding warranty issues on Milgard products via telephone or email.
• Process and review requests in a timely fashion.
• Schedule Technicians within the geographic region to perform warranty repairs.
• Responsible to work directly with customers from assigned accounts to provide information, process and provide follow up for warranty and non-warranty issues to meet customer s needs.
• Answers telephone responds correctly to customer questions, and processes warranty issues in a timely manner.
• Processes payment transactions. (confidentiality is required)
• Serves as a liaison between internal and external customers (including field service, sales, plant management & engineering) as needed to resolve any issues related to orders.
• Expedites the processing of special requests to satisfy customer deadlines.
• Remain flexible, open and positive when faced with challenging needs and customer demands.
• Performs clerical work including any additional administrative duties as assigned.
• Other duties assigned

Qualifications:

• High School Diploma or equivalent or some college preferred
• Minimum of one-two years experience, preferably in manufacturing and building materials
• Previous windows sales and millwork experience preferred

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Our medical plans include a Health Savings Account (HSA) option to help you save on healthcare costs. Below is a list of benefits you will enjoy while working with our company.

• Medical plans with an HSA option
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and eight paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Tuition Reimbursement
• Yearly Wellness Clinic

Milgard Windows and Doors is experiencing strong growth, creating opportunities for our team members. This role is a great opportunity to learn about our business and show what you can do to build great products, processes, and people within an organization.

If you are interested in the CSR position in Simi Valley, CA, please apply now. We have built our success on our foundational philosophy of Respect, Service, and Excellence. Milgard Windows & Doors is a great place to grow your career as we continue to build an even greater organization!

MITER Brands, also known as MI Windows and Doors, Milgard and PGT are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

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