Digital and IT Analyst with Security Clearance

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Job description

JOB TITLE: Digital & IT Analyst JOB DESIGNATION The Digital & IT Analyst will work on both Infrastructure and Applications solutions projects while providing endpoint support to IT users at our manufacturing facility in Simi Valley. This includes • Installation, maintenance, and general support of both hardware & software critical for day-to-day business operations, on the production floor • Configurations and implementation of Applications solutions to improve process efficiency • Backup production workstations and building an asset inventory and knowledge base of production data, software and hardware solutions. • Documentation of variety of IT processes and applications solutions including IT Services catalog JOB CORE RESPONSIBILITIES • Partner with various business depts. to build and configure application solutions to improve overall process efficiency • Build asset Inventory and catalog data, software and IT hardware in production area • Collaborate with Engineering and production team to document IT solutions and interfaces with production equipment/systems • Backup/Image all workstations on the production floor as required • Install and/or upgrade software solution on production workstations as needed • Perform troubleshooting using basic diagnostic techniques • Build/Install workstations, IT equipment or software applications as needed under guidance/supervision of division IT team • Supports IT team on daily operations by learning and participating in a variety of activities. • Analyze and troubleshoot system issues, identify root causes, and implement remedial actions, as required • Build IT services catalog in order to provide better visibility and understanding of IT services to users • Consistent exercise of independent judgment and discretion in matters of significance • Regular, consistent and punctual attendance is required. JOB SPECIFICATIONS Education: Bachelor's degree in computer science, information systems, or related area or equivalent Certifications: Microsoft Certified Professional and CompTIA certifications • Hands-On experience in the following areas - o Maintenance and support of computer hardware or related equivalent experience. o Configuration and implementation of business applications, reporting & Analytics solution including Jira, Power BI etc. preferred o Experience with Software development and scripting languages including SQL and Shell scripting o Manufacturing environment, preferred. Skills: • Strong customer service orientation. • Proficiency in English language, including speaking, reading, and writing. • Ability to apply innovative thinking toward problem resolution. • Ability to handle sensitive information in a confidential manner. • Strong written and verbal communication. • Detail-oriented with excellent organizational and time management. • Ability to work in a fast-paced environment and manage multiple priorities. • Willingness to learn and take initiative. • Self-starter with the ability to work independently, collaboratively, and in a team environment.

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