Digital and IT Analyst

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Job description

JOB TITLE: Digital & IT Analyst

JOB DESIGNATION

The Digital & IT Analyst will work on both Infrastructure and Applications solutions projects while providing endpoint support to IT users at our manufacturing facility in Simi Valley.

This includes

• Installation, maintenance, and general support of both hardware & software critical for day-to-day business operations, on the production floor

• Configurations and implementation of Applications solutions to improve process efficiency

• Backup production workstations and building an asset inventory and knowledge base of production data, software and hardware solutions.

• Documentation of variety of IT processes and applications solutions including IT Services catalog

JOB CORE RESPONSIBILITIES

• Partner with various business depts. to build and configure application solutions to improve overall process efficiency

• Build asset Inventory and catalog data, software and IT hardware in production area

• Collaborate with Engineering and production team to document IT solutions and interfaces with production equipment/systems

• Backup/Image all workstations on the production floor as required

• Install and/or upgrade software solution on production workstations as needed

• Perform troubleshooting using basic diagnostic techniques

• Build/Install workstations, IT equipment or software applications as needed under guidance/supervision of division IT team

• Supports IT team on daily operations by learning and participating in a variety of activities.

• Analyze and troubleshoot system issues, identify root causes, and implement remedial actions, as required

• Build IT services catalog in order to provide better visibility and understanding of IT services to users

• Consistent exercise of independent judgment and discretion in matters of significance

• Regular, consistent and punctual attendance is required.

JOB SPECIFICATIONS

Education: Bachelor's degree in computer science, information systems, or related area or equivalent

Certifications: Microsoft Certified Professional and CompTIA certifications

• Hands-On experience in the following areas -

o Maintenance and support of computer hardware or related equivalent experience.

o Configuration and implementation of business applications, reporting & Analytics solution including Jira, Power BI etc. preferred

o Experience with Software development and scripting languages including SQL and Shell scripting

o Manufacturing environment, preferred.

Skills:

• Strong customer service orientation.

• Proficiency in English language, including speaking, reading, and writing.

• Ability to apply innovative thinking toward problem resolution.

• Ability to handle sensitive information in a confidential manner.

• Strong written and verbal communication.

• Detail-oriented with excellent organizational and time management.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Willingness to learn and take initiative.

• Self-starter with the ability to work independently, collaboratively, and in a team environment.

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