Deal Desk Analyst

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Job description

Genesis10 is currently seeking a Deal Desk Analyst with our client in their Sunnyvale, CA location. This is an 8 month + contract hybrid remote position. Detroit, MI or Bay Area (2+days/week, days flexible).

Summary:

Our client is the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers.

Our vision is to create economic opportunity for every member of the global workforce.

Every day our members use our products to make connections, discover opportunities, build skills, and gain insights.

We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed.

It inspires us to invest in our talent and support career growth.

Join us to challenge yourself with work that matters.

We trust each other to do our best work where it works best for us and our teams.

This role offers a hybrid work option, meaning you can both work from home and commute to a client's office, depending on what's best for you and when it is important for your team to be together.

We are looking for a Deal Desk Analyst to join our team.

The Deal Desk team are the strategic advisors to Clients' Field Sales team, managing the Order to Cash (O2C) and facilitating the complex deal structures and requests that our clients demand.

We drive scale within the Sales organization, allowing Sales to focus on selling, while we create efficiencies, increase profitability, and enforce stronger controls.

Responsibilities:

Serve as the trusted advisor and go-to resources to the Sales teams for solving complex problems across O2C processes.

Serve as an expert in advanced Deal Desk activities, which impact quota setting, bookings attainment, and complex deal structuring.

Lead ongoing and month end audit and quality activities.

Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities.

Lead projects with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of our O2C processes.

Ensure Sales teams are operating within the Rules of Engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced.

Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and Reporting.

Identify, scope, and deliver process and systems changes that improve operations for the Sales organization.

Work in a dynamic environment and adapt to new business processes on a week-to-week basis.

Ability to travel to regional offices to meet directly with Sales teams and cross-functional leaders.

Models our cultural values to more junior members of the team.

Serves as a coach and mentor to other team members, assisting with onboarding, day-to-day training, coaching, and collaborating to solve business problems.

Understand end-to-end processes across OTC and serve as an expert on the roles and responsibilities of cross-functional support teams, resulting in accelerated resolution of issues.

Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved.

Assess recurring issues to identify opportunities for improving the overall OTC process and make recommendations on process and system changes.

Engage directly with clients as necessary through both written and verbal communications, helping to resolve OTC issues directly.

Manage escalations of all OTC issues from Sales and clients.

Demonstrate the ability to go "above and beyond" in the support of our Sales teams and clients.

Ability to travel to regional offices on a quarterly basis.

Flexibility to transition into different support roles within the team based on the needs of the business is require d.

Requirements:

2+ years of professional experience in a client facing role.

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

Preferred Qualifications:

Bachelor's degree or equivalent experience.

Comfortable with change and an ability to thrive in a fast-moving environment.

Excellent interpersonal and communication skills.

Ability to learn quickly in a dynamic and collaborative environment.

Strong business acumen, organizational, time management skills and attention to detail.

Proficient with Google and Microsoft Office products.

Experience with Salesforce and Oracle is a plus.

Ability to process a high volume of transactions with accuracy and integrity.

Suggested Skills:

Sales

Communication

Collaboration

Pay rate range: $32.18 - $45.89 hourly.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

Behavioral Health Platform

Medical, Dental, Vision

Health Savings Account

Voluntary Hospital Indemnity (Critical Illness & Accident)

Voluntary Term Life Insurance

401K

Sick Pay (for applicable states/municipalities)

Commuter Benefits (Dallas, NYC, SF)

Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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