Director of Program and Operations

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Job description

Overview:

Director of Program & Operations Founded in 1997, Think Together partners with schools to change the odds for kids by providing award-winning programs during and outside the school day. We're one of California's largest nonprofits working in school districts from San Diego to San Francisco. Whether you're interested in early learning, elementary, middle or high school, you can invest in your community by working at a local school or working within our home office providing support! Job Description:The primary responsibility of Director of Program and Operations is to work with the General Manager/Deputy Chief Program and Operations to ensure quality and fidelity of Think Together programs, support operations and oversight of the region. Moreover, Directors of Program and Operations are responsible for ensuring all Think Together policies and procedures are followed. The Director of Program and Operations must lead strategically, act intentionally, and work collaboratively across the Think Together platform to ensure organizational success. ESSENTIAL DUTIES AND RESPONSIBILITIES: LEADERSHIP: Director of Program and Operations must be a leader who supports and demonstrates a comprehensive understanding and commitment to Think Together's vision, mission and organizational culture. Director of Program and Operations must exemplify the following qualities:Leadership by example and with humility, embodying Think Together's values: accountable to the mission, servant leadership, treat others with dignity and respect, open and honest communication, collaborate internally and externally, honor our commitments, embrace diversity be humble, persevere, be a learner and enjoy the work

Proven knowledge and capacity to develop staff and build leadership of direct reports

Supports a culture of data driven decision making

Facilitative leadership style that will lead to success in a team-oriented, matrixed organization with the organizational transformation to a Collaborative Organization

Values diversity among team members and promotes cooperation and interaction within teams

Shows a high level of care and thoroughness in handling the details of the job.

Maintains composure in the face of high workload, competing or conflicting demands, ambiguous assignments, interruptions and distractions.

Recognizes and responds to unanticipated events and requirements; and is willing to do what is necessary to get the desired result.

PROGRAM: Director of Program and Operations must support quality program implementation of all Think Together programs.Work with supervisor to ensure high quality program implementation.

Communicate with school and district administrators as needed to maintain strong working relationships

Directly supervises Quality Assurance Coaches and other staff as assigned; supports, manages and evaluates performance.

Positively represents Think Together with all external stakeholders and attends meetings as assigned

Ensures compliance with all funding requirements. Including but not limited to: California Department of Education, private, public and district funding.

Guarantee contractual obligations to school districts, partners and other funders are met, as required

Ensure positive relationships between Think Together staff and stakeholders (e.g., school and district-level personnel, parents, school board members, students, community members, etc.).

Visit sites regularly to ensure high quality program implementation and to coach Quality Assurance Coach-Trainers and other staff

Support program and performance expectations, monitor the end results and hold people accountable for strengthening both program and performance.

Oversee the appropriate maintenance of comprehensive student records and reports as required

OPERATIONS:Supports the management of day-to-day operations by setting clear expectations, monitoring end results, and holding people accountable to goal achievement.

Plan and manage operational budgets, reporting anticipated variances and managing expenditures

Forecast staffing demand and requirements and devise strategies to fill needs; Collaborate with Human Capital staff related to the talent management process and recruitment efforts of full-time and part-time staff

Support regional operations in maintaining frequent, collaborative and effective communication with Regional Human Capital team

Supports regional hiring, volunteer recruitment, and employee management

Ensure compliance with risk management and safety protocols

Supports business development and retention

Participate in social media platforms to promote and increase awareness about Think Together

Communicate regularly and fully with Regional staff and attend required meetings

Analyze and synthesis data to diagnose problems and strategize solutions

Supports and supervises regional data and evaluations

Monitors and manages organization-wide/regional Program and Operations calendar.

Demonstrates effective project and time management skills

Utilizes program manual to ensure consistent program and operational practices

OTHER RESPONSIBILITIES: Implement other plans or management requirements as needed

Oversee, direct and review all direct reports and collaborate on management of shared reports.

Participate in community events

Supervise, train and develop subordinates in line with the objectives, policies and procedures of the organization

Complete supervisory responsibilities in a timely and thorough manner

Maintain highest degree of confidentiality in student, staff and management matters

All other duties as assigned

EDUCATION and / or EXPERIENCE:Bachelor's degree in social service, education or topic area; master's degree desirable

At least 5 years of increasingly responsible positions within the field of education, with at least 3 years of management experience

Think Together experience preferred

Successful completion of Think Together assigned trainings

Experience in a similar position with another afterschool provider, desired

After school and/or district administrative experience a plus

Background Checks/Testing:Must pass Live Scan (criminal background check via fingerprinting)

Provide a clear TB test

Compensation Range: $(phone number removed)/ Yr. - $(phone number removed)/ Yr.

Think Together is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, religious creed, physical disability, mental disability, age for individuals age 40 and over, medical condition (as defined by state law (for example, cancer or genetic characteristics or HIV/AIDS), marital status, military and veteran status, sexual orientation, genetic information, citizenship status or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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