Technical Program Manager

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Job description

JOB TITLE: Technical Program Manager

TOP 3 SKILLS: JIRA, Magento, Netsuite

LOCATION: Hybrid Remote- Sunnyvale (Ideally 3 days onsite)

DURATION: 6-9 Months, potential C2H

RATE RANGE: 55.00-58.00

SUMMARY:

Our client based in Sunnyvale, CA is looking for a TPM (Technical Program Manager) for a 6-9 month engagement that will also be considered for the FTE role. This TPM would support the Growth Engineering and Product Team working on key initiatives for the organization.

RESPONSIBILITIES:

Connect pieces of the puzzle together. Be known as a "go-to subject matter expert on

the intersection of technology, application solutions, and process flows- working across a number of key-cross functional teams

Partner with business, engineering, and enterprise system stakeholders to gather and

translate business requirements into technical deliverables across domains like

order-to-cash, procure-to-pay, record-to-report, master data management, system

infrastructure and integrations

Establish, maintain and optimize sprint planning and request intake process

Facilitate Jira ticket triage and maintain an accurate pulse on blockers, manage scope creep

Identify skill sets or expertise needed to meet project requirements across GEM

engineering and broader organization, and assess level of effort and facilitate resource

planning as needed

Coordinate user acceptance testing (UAT) and support security and SOX compliance

audits

Program Management

Partner with the GEM Workstream Director of Product Management and Sr. Consumer

Program Manager to align on prioritization, goals, and timelines for projects

Drive program management of technically complex projects across three engineering

teams

Escalate issues or blockers to the GEM Director of Product Management and Sr.

Consumer Program Manager for visibility and support decision making and resolution

Facilitate meetings and decision making, drive alignment across business & engineering

teams, follow up on action items and keep stakeholders accountable

Process Improvement

Partner very closely with GEM Engineering teams to understand, optimize and evolve

processes to receive, triage, and scope engineering work requested by GEM and/or

other relevant teams

Ensure actions and processes are standardized, well-documented, and comply with all

applicable SOPs and regulations

QUALIFICATIONS:

5+ years working experience in program or project management

Prior experience in hands-on software development or software testing

Prior experience as business analyst or project manager in Operations, Marketing, or

Finance

Working knowledge of enterprise system technologies/components (i.e. APIs, data

formats, security, version control, deployment infrastructure) and curiosity to learn more.

Proficiency in program/project management tools (e.g. Smartsheet, Jira, Confluence);

Fully comfortable collaborating in an online/cloud-based environment (e.g. Google Apps,

Slack)

Familiarity with ecommerce and SKU management softwares (e.g., Magento, Paypal

Braintree, Netsuite)

Excellent project management and organizational skills

Exceptional communication skills, including written, verbal, visual media

Ability to work independently and with a strong sense of ownership

IND123

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