Onsite Community Director - HOA (VCA)

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Job description

Overview:
How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 26 states coast to coast that delivers services to homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest ( out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

Integrity: we always do the right thing.

Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

Selflessness: more than teamwork; we are part of something special and much larger than any of us.

Personal Relationships: we are a professional services company; people do business with people they like.

Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better never staying the same. At RealManage, we are always getting better.

Responsibilities:
Facility Management

Hire and manage facility staff; maintain staff schedules

Manage ongoing staff training

Manage maintenance of the facility by working with vendors, reporting problems, and monitoring work orders

Review, process, and manage all requests to reserve the recreation room/patio

Obtain bids for improvements or repairs to the facilities when necessary, or as requested.

Respond to alarm calls or emergencies involving the onsite property

Maintain debit card accounts for ordering supplies

Weekly inspection of all facilities and parks

Maintain key FOB entry system and distribution of keys as necessary

Maintain RV lot log, applications, and waiting list, if applicable

Work closely with the Community Manager to ensure that all needs of the facilities are being addressed or brought to the Board's attention

Communication

Write monthly newsletter

Write and upload articles and update content for the community website/app

Maintain community calendars

Provide regular email updates and written communication with residents

Provide a weekly update to the Board of Directors

Homeowner Interaction

Provide support for community clubs & organizations

Respond to homeowner requests/questions

Interact with management office on any service requests or inquiries received from the homeowners

General Management/Association Support

Attend HOA meetings and provide oral or written reports to the Board of Directors

Manage registered users on the community website/app

Manage homeowner content (message boards) on the community website/app

Upload documents, files, articles, and photos to the community website/app

Oversee the architectural process

Event Planning

Plan special community-wide events throughout the year

Plan regular community activities, such as swim lessons, cooking classes, fitness programs, movie nights, educational seminars, story hours, etc.

Provide sound feedback to the Board on what events work and those that don't

Provide creative suggestions to the Board for new events

In addition, the onsite director should .

Have a flexible schedule to work evenings and weekends when necessary

Be able to lift and carry boxes with event supplies

Have strong communication skills (oral and written)

Have good computer skills

Work with little supervision

Maintain good problem-solving skil

Qualifications:
Qualifications:

Minimum of two-years in HOA property management; CMCA or state-equivalent certifications desired

Customer service focused; CAMs service their client on a daily basis

Listening skills: CAMs need to listen to the problems of a client and provide a solution to meet the requests of the client

Proactive: CAMs must proactively communicate with their client, team members, and superiors

Management: CAMs must manage the budget, operations, schedules of a community association

Winner: RealManage has a winning culture and is second to none

Pay and Benefits:

$25.00 to $30.00 hour, depending on education and experience.

Benefits include:

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High Deductible Medical Plan to be eligible)

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

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