SHIFT MANAGER - TABLE GAMES

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Job description

Overview:
Under the direction of the Director of Table Games, is responsible for the overall smooth operation and management of the casino Table Games operations for a particular shift. Reviews game spread & staffing levels and recommends policy changes in accordance with Enterprise Rancheria Gaming Commission's Compliance and Regulations. Reviews the internal security of all table games operations and maintains surveillance of all activities that could affect the efficiency & effectiveness, as well as, integrity of the casino operation.

Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Offers the highest possible level of customer service resulting in a maximum level of guest enjoyment with anticipated return play.
- Promotes positive public relations and creates an enjoyable atmosphere for all customers.
- Amicably resolves customer related issues in a timely manner.
- Ensures the protection of customer's rewards and credit lines.
- Creates and ensures a fun-filled, entertaining and exciting environment.
- Attains maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation and trial of new gaming product.
- Properly staffs and schedules the Table Games department efficiently keeping in mind special events, weather, and business conditions.
- Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity, and engagement.
- Works diligently to support the Hard Rock culture and team philosophy throughout the department and property.
- Acts as a role model to all employees. Always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
- Develop team members' knowledge and skills through education, training, coaching, and corrective counseling.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
- Complies with all departmental and company policies including Hard Rock's business ethics guidelines.
- Complies with all regulatory requirements.
- Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
- Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
- Other duties as assigned.

Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- Ten years casino experience with a minimum of five years at management level.
- Must be knowledgeable of all table games compliance standards, regulations and procedures.
- Must currently be in an Assistant Shift Manager or above role.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
- Prior experience in the Gaming industry strongly preferred.
- Prior experience in Tribal Gaming preferred.
- Must be at least twenty-one (21) years of age.
- Must maintain successful completion of all required Compliance Testing.

WORK ENVIRONMENT:
The working conditions are those typically found in an indoor, climate-controlled office environment. Will be exposed to casino related factors including but not limited to secondhand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Additional Details:
Closing:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

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