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Frontline Support Engineer

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Creative Financial Staffing

2024-06-25 12:50:58

Job location Broomfield, Colorado, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Frontline Support
Engineer
(Must live in Colorado)
No Sponsorships or C2C

About the company

  • Smaller company and Team
  • Mostly remote after training
  • Competitive benefits (healthcare and pto very generous!)
  • Must have MSP or Enterprise IT Help desk experience
You will:
  • Troubleshoot various tickets, device/printer issues, password reset, VPN, active directory, group policy, basic networking
  • Helping clients from different industries, provide top tier service, treat clients as if they were your own

  • Contributing to and expanding upon comprehensive online knowledge base for IT staff and end users

  • Assisting in the development of all standard and custom workstation configurations; self-service software catalogs, and ongoing application installations

  • Participating in the testing of all end-user related software including all appropriate patches and updates across the organization



Qualities you will bring:

  • Ability to configure and troubleshoot end-user issues within Microsoft (MS) Office 365 Office Online, OneDrive, OneNote, and O365 Administration

  • MCSA: Win10, MCSA: Office365, ITIL: Foundation, and/or CompTIA

  • Demonstrated experience, support at the enterprise-level

  • Proven knowledge of and adherence to IT network, computer, server, and device security best practices

  • Experience working within a small team, using ticketing system, working with a variety of issues and environments

  • MSP experience is a must


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