CONTACT REPRESENTATIVE with Security Clearance

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Job description

Duties Serves as Contact Representative for the Installation's Casualty Services providing advisory services on matters relating to the Casualty and Survivors Benefits Program available to eligible beneficiaries. Provides casualty assistance. Travels to and visits NOK within 24 hours. Advises families of benefits applicable by the Air Force, other governmental agencies, and civilian firms. Informs and educates beneficiaries regarding Survivor Benefit Program (SBP). Provides counseling and guidance concerning the broad range of rights and benefits and explains both short and long-term impact of the SBP to Air Force personnel and their families. Provides Casualty Program education training services. Develops and implements information programs related to Casualty Services, Survivor Benefits, Record of Emergency Data, and government life insurance programs. Requirements Conditions of Employment U.S. Citizenship Required Males must be registered for Selective Service, see Must be able to obtain and maintain a secret security clearance This position is subject to provisions of the DoD Priority Placement Program The work will require the employee to drive a motor vehicle. An appropriate, valid driver's license will be required for the position This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing. cont'd: Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety. Employee must maintain current certifications Disclosure of Political Appointments Work may occasionally require travel away from the normal duty station The employee may be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays Recall to duty is a regular requirement of the position Public speaking and active training of large groups is an integral part of this position Must possess and exercise a high degree of sensitivity, tact, expertise, and diplomacy in dealing with high-ranking DoD military and civilian employees, family members, and general public Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions, Contact Representative Series 0962. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-06, or equivalent in other pay systems. Examples of specialized experience includes possessing knowledge of an extensive body of rules and procedures concerning survivor's benefits processing sufficient to clarify benefit processes and procedures to customers, knowledge and understanding of the military retirement system, including those accrued based on prior service, SBP, and estate planning techniques, skill in processing survivor's benefits claims in accordance with established regulations, procedures, and policies to assure payment of legitimate claims in order to assist beneficiaries with claims issues, and knowledge of federal, state, and local policies related to benefits and social programs and procedures sufficient to serve as a technical authority to implement and counsel on these programs and apply the total spectrum of benefits for military members and/or their dependents. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of comprehensive programs of federal entitlements administered by DOD, VA, and the SSA as they pertain to the Survivor Benefits/Survivor Rights Programs, Casualty Services and military life insurance programs (including the impact other survivor benefits will have on SBP, Civil Service retiree pensions and effect on military retired pay and survivor annuities) and the inter-relationship of these benefits and how it compares with commercial alternatives. Knowledge of and familiarity with the responsibilities of the DFAS Centers, the VA, and the SSA. Knowledge of military rank and precedents and chain of command and the processes for verifying deaths, and the processes required by the Casualty Services Program. Knowledge of interment rights and benefits provided by the VA including travel for family members, transportation of household goods/extension requests, and claims for destruction of personal property. Ability to resolve problems related to casualty operations and the SBP with DFAS Centers, the VA, and the SSA. Ability to communicate effectively, both orally and in writing, as well as develop and apply knowledge of federal, state, and local social services available in the community. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education This job does not have an education qualification requirement. Additional information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Current Federal Civilian employees may apply for temporary and term positions and if selected, a break in service may be required prior to appointment to the position. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Direct Deposit: All federal employees are required to have direct deposit. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here . If you have questions regarding this announcement and have hearing or speech difficulties click here . Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instr

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