Satellite Com Tech with Security Clearance

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Job description

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests. Requisition #: 552 Job Title: Satellite Com Tech Location: 6151 Specker Ave, Bldg 1550 Colorado Springs, Colorado 80913 Clearance Level: Active DoD - Secret Salary Range: $52,500 - $78,750 Required Certification(s): • Must be a U.S. citizen and possess an Interim Secret clearance. • Must be able to obtain an IAT-II certification within the first 90 days of hire. SUMMARY PM MC provides integrated system-of-system solutions to Army and Joint warfighters, whose products include computer hardware, software, communications and network management infrastructure. The Mission Command Support Center (MCSC), under PM MC, is an integral part of the Program Executive Office - Command, Control, & Communications-Tactical (PEO-C3T) capability portfolio, providing a centralized capability to deploy, integrate, monitor, test, manage, modernize, evaluate and sustain fielded and enterprise-hosted MC capabilities. The MCSC mission is one of constant change and adaptation, always responding to enable deployment of new capabilities, while assuring current capabilities are at an optimal state of readiness throughout globally deployed and networked assets. The MCSC is a central hub for the management of all MCSC satellite networks, and also has requirements to integrate, test and operate emerging SATCOM networks as they become available to the force (e.g. Iridium or MUOS). The MCSC SATCOM Services Administrator will be responsible for monitoring and administration of the BFT-1 and BFT-2 networks. This position is responsible for monitoring, Tier I and Tier II diagnostics support, and escalation of operational issues including triage and information gathering for support resources and establishment of communications. This includes hardware and applications and will leverage standard and custom tools and techniques to identify solutions to system and client issues. JOB DUTIES AND RESPONSIBILITIES • Monitor networks, servers and applications using custom and industry standard tools. • Serve as an initial responder within the NOC in notifying, identifying, troubleshooting and resolving systems issues. • Assess the need to and efficiently escalate incidents to Tier III Engineering support. Perform regular system maintenance and provide oversight on all maintenance on the network. • Effectively communicate situation reports to team counterparts ensuring accuracy and attention to detail. • Employ a proprietary ticketing system to log troubleshooting, network events, and maintenance, updating and resolving open tickets as required. • Perform routine and on-demand technical procedures, according to standard protocols. QUALIFICATIONS Required Certifications • Must be a U.S. citizen and possess an Interim Secret clearance. • Must be able to obtain an IAT-II certification within the first 90 days of hire. Education, Background, and Years of Experience • 1+ years of experience in a NOC or technical helpdesk environment. • BS or BA preferred but not required. ADDITIONAL SKILLS & QUALIFICATIONS Required Skills • Linux experience with basic ability in the Linux command line interface environment. • Working knowledge of satellite communications baseband, network management, and modem systems equipment, including VSAT, highly preferred. • Must have working knowledge of Linux operating systems and Microsoft Office products. • Must be able to work flexible shifts as necessary in support of 24/7/365 operations. Preferred Skills • Self-starter with a high level of personal accountability. • Ability to prioritize incoming tasks according to criticality. • Effective written and verbal communication skills. WORKING CONDITIONS Environmental Conditions • Standard Office Environment Strength Demands • Light - 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls. Physical Requirements • Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull. Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are. Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do. Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated. Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support. Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task. Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges. Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35 (c)

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