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Tier3 Technician

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SNI Technology

2024-10-05 17:44:33

Job location Colorado Springs, Colorado, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Title: Tier3 IT Technician
Location: Colorado Springs, CO
Onsite/Remote: Onsite
Start Date: 10/28/2024
Pay Rate: $31.25 to $36.00 per hour

General Purpose
The person in this role maintains, monitors, and supports IT infrastructure to include network, server, cloud, security
Primarily provides 3 rd level technical and troubleshooting assistance to customer inquiries, in a manner that builds customer trust and confidence.

Job Qualifications
Knowledge, Skills, and Ability:

  1. Strong working knowledge & troubleshooting experience in all areas listed in Experience section
  2. Knowledge of how an IT ticketing environment operates
  3. Excellent critical thinking, problem solving & technical troubleshooting skills
Education or Formal Training
  1. Bachelor's degree in Computer Science or related field, or equivalent combination of related education and experience (required)
  2. Server+ and Network+ certifications or equivalent combination of related training and experience
  3. CCNA certification is an advantage
  4. Security+, and Cloud+ certifications are an advantage
  5. JSS/JAMF Pro certifications are an advantage
  6. Other relevant certifications are an advantage
Experience
  1. Minimum of 6 years IT experience (required)
  2. 4+ years of Tier 2 or Tier 3 IT experience in network, server, cloud, security (required)
  3. 4 years experience working with:
  • Microsoft & Apple operating systems
  • Microsoft 365 cloud services
  • WAN technologies
  • Active Directory & group policy
  • VM Ware or Hyper V environments
  • Other information technologies
  1. 2 years experience working with:
  • Camera system infrastructure
  • VoIP and PBX systems
  • Mobile device management with JAMF, Addigy or Intune
  • G-Suite Administrative Console
  • Other client business specific technology

Inform a friend!

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