Card & Payments Manager

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Job description

Description:

SUMMARY OF JOB:

The Card & Payments Manager is responsible for the management and oversight of the Card & Payments Team's operations and future direction of InBank's Card & Payment Department which involves the following areas of responsibility: Debit and Credit Card Services, digital and mobile wallet payments, instant card issuance, card and digital payment fraud strategies, dispute processing functions, and integrated payables. This position will also serve as the subject matter expert on current and emerging card and digital payment related issues and is responsible for research, development and implementation of new and/or improved applications and processes.

ESSENTIAL JOB RESPONSIBILITES:

1. Provide leadership to Card & Payment team through effective goal setting, delegation and communication.
2. Accurately and timely servicing of the bank's commercial credit card portfolio.
3. Assisting the commercial bank teams with complex commercial card sales; including meetings with prospects, performing system demos and providing guidance on mapping complex commercial hierarchies.
4. Act as primary liaison for VISA card processor, ATM, Point of Sale (POS) networks and other card related vendors.
5. Assist SVP Treasury Management to establish and execute Payment Strategy initiatives.
6. Investigate new technology and innovation related to card and digital payments; provide recommendations and implement applicable products and services. Recommend enhancements and additional services to increase card usage and client satisfaction.
7. Review and implement improved operating policies and procedures and ensures the proper implementation and maintenance of approved changes.
8. Evaluate current systems, applications and procedures, and implements enhancements to improve efficiency and client service.
9. Ensure situations involving ATM, card, and digital payment fraud are identified and properly reported.
10. Embody, embrace, and demonstrate InBank's Core Values: Commitment, Innovation, Responsibility, Teamwork, Happiness, and Authenticity.

Requirements:

Education: Bachelor's Degree or equivalent work experience

Work Experience: 7+ years of professional card related experience with a financial institution

Supervisory Experience: 3+ years of supervisory experience

Licenses/Accreditations: N/A

Computer Skills: Proficient with Microsoft Office Suite

Other Requirements: Knowledge of ATMs and ATM Network operations; Regulation Z, Regulation E and Regulation CC; and Card Association Regulations and payment processing operations. Ability to work with mathematical concepts and statistical inference and to apply concepts such as fractions, percentages, ratios to practical situations. Ability to read, analyze and interpret general business periodicals, technical procedures and applicable regulations; ability to write reports and business correspondence. Ability to effectively present information and respond to inquiries from clients, broader management and vendors; develop cooperative relationships with all levels of associates throughout the Company. Knowledge of banking core systems and other related computer applications. Must be able to use fingers, hands, and wrists for repetitive tasks such as typing, using a mouse, handling paper, currency or coin, and operating a telephone. Must be able to open vault doors or lift/transfer items typical in an office environment. Occasional travel may be required for meetings/trainings

Preferred Skills/Experience: Project management experience preferred. Training experience preferred. Strong attention to detail and accuracy; professional and courteous communication skills.

Strong verbal, written, and customer service skills. Critical thinking and problem solving. Ability to effectively communicate between key internal business partners.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Customer Service: Strong emphasis on excellent customer service skills; ability to work effectively with both internal and external contacts. Maintains confidentiality in handling customer and bank information.

Financial: Familiarity with financial terms and practices; mathematical calculations.

Administrative Duties: N/A

Autonomy: Ability to delegate tasks and responsibilities to others.

Budget Responsibility: Yes

The applicant who is selected for this position will be eligible for the following compensation and benefits:

• Targeted hiring range based on experience: $75,000 - $110,000 based on experience. This range is an estimate based on potential employee qualifications and other considerations permitted by law under the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.
• Bonus Eligibility: Annual bonus based on Company Bonus Plan/Individual Performance and is at the Company Discretion.
• Benefits: Medical, Dental, Vision insurance. Disability insurance. Employee assistance program. Flexible spending account. Health savings account. Life insurance.
• Paid Time Off: Vacation and sick leave, as well as paid Bank Holidays.
• 401(k): Company match begins with the first contribution and follows the company vesting schedule.
• Other: access to career training and development opportunities, employee discounts.
• For more about InBank and our culture, visit us here: Who We Are

InBank is an Equal Opportunity Employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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