Change Management & Communications - Change Management Specialist

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Job description

What are we looking for in our Change Management & Communications - Change Management Specialist?

Job Title: Commercial Customer Service Banker - Treasury Management, Loan, and DDA Products

Payrate: $28.13 /hour

Location:

• Initial Location (On-site for the first 30 days):
  U.S. Bank Denver Tower, th St., Denver, CO 80202
• New Location (starting December):
  7459 S Lima St., Englewood, CO 80112

Position Type: Hybrid

• On-Site Requirement: 5 days per week for the first 30 days (and possibly longer depending on training needs).
• After Training: On-site 3 days per week (Tuesday-Thursday).

Work Hours:
Monday-Friday, 8:00 AM to 5:00 PM MST

Job Overview:

The Commercial Customer Service Banker is responsible for being the primary point of contact for commercial banking customers using U.S. Bank's Treasury Management, deposit, and loan services. This position focuses on building and maintaining customer relationships, identifying solutions for customer needs, resolving issues, and ensuring client satisfaction.

This position provides an opportunity to work in a fast-paced banking environment, supporting clients with Treasury Management products and services while maintaining a hybrid work schedule post-training. The role requires strong problem-solving skills, a customer-first attitude, and the ability to navigate complex banking products.

Key Responsibilities:

• Respond to customer inquiries via phone and email, delivering high-quality support for Treasury Management products and services.
• Assist customers with navigating online platforms, using tools such as emulation and co-browse.
• Address customer deposit and loan questions, offering comprehensive service.
• Proactively identify and address potential issues, compliance concerns, and opportunities to enhance the customer relationship.
• Stay up to date with U.S. Bank systems and Treasury Management products by attending regular training sessions.

Training Period:

• Duration: 90 days
• On-Site Requirement: Candidates may be required to work 100% on-site during the training period.
• Overtime: Some overtime may be required after the training period.

Required Qualifications:

• Education: Associate's degree or equivalent work experience (no specific field required).
• Experience: 3-5 years of experience in the financial services industry.

Preferred Skills & Experience:

• Strong verbal, written, and interpersonal communication skills.
• Outstanding customer service and problem-solving abilities.
• Proficiency in Microsoft Office applications.
• Familiarity with department-specific systems and Treasury Management products.
• Technical support experience, including co-browse tools.
• Experience in an IT or digital services environment.
• Knowledge of Treasury Management Products/Services, with preferred experience in Global Treasury Management (GTM) and Operations.

Benefits Info

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Rate/Salary: $28/hr

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