Senior Manager, Senior Instructional Designer

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Job description

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

Schwab's Risk & Regulatory Learning team is a team of learning professionals with the power to transform employee behaviors and mindsets. The goal of our training team is to connect employee's day to day risk management practices back to Schwab's customer focused mission of "Seeing Through Client's Eyes."

As a Senior Instructional Designer (Sr. Manager), you will be a proactive team partner who analyzes, designs, develops and maintains interactive, blended learning solutions that are support organizational goals and objectives. Your work will touch employees across the Company.

The Risk & Regulatory Instructional Design Team aspires to take a learner-centered approach to our work to produce experiences that inspire and empower Schwab employees to realize their full potential. We want to make learning about Risk Management and Compliance topics easy and dare we say engaging.

If you have a passion for good design and have a love of learning, we are seeking someone like you. Read on to learn more about what we are looking for.

What you're good at

• Work with business partners and internal consultants to lead through the ADDIE model with an emphasis on Analysis, Design and Development phases
• Conduct analysis to identify key behaviors and mindsets that will mature our risk management capabilities and create meaningful learning experiences
• Maintain a strong learner focus by seeking out opportunities to gather learner inputs, prototype and share back findings to influence in creating impactful solutions
• Generate a design strategy that addresses: Who, What, When, Where, Why, and How
• Gain agreement on your proposed design strategy, defining design approach and deliverables that will make up the learning experiences you create
• Design and develop effective learning experiences that reflect your ability to apply learning theory. Be the confident design expert that leads the team through the process.
• Lead effective project meetings and working sessions that get results by setting meeting goals, demonstrating superior verbal communication, active listening, planning, and organizational skills
• Create your project plan and manage your work, including feedback and review cycles to successfully meet milestone dates and training implementation deadline
• Ability to quickly build and sustain collaborative relationships with partners and colleagues
• Write compelling training materials; organize and communicate complex information in an easy-to-understand manner that facilitates learning, while following organizational writing guidelines
• Create and use visuals and multimedia interactions that enhance the learning experience and facilitate learning transfer through the application of visual and instructional design principles
• Ensure the learning solutions you create follow accessibility guidelines so that all employees can participate
• Build assessments that adhere to best industry practices and are piloted with learners and SMEs prior to implementation
• Articulate needs, risks, or implications, along with recommendations when scope changes or challenges surface
• Deliver quality products and adhering to team standards and processes

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

In addition to being able to do the above, you will have the following experiences and skills:

Required Qualifications:

• Bachelor's Degree in Instructional Design or a related field from an accredited college or university
• Minimum of 6-10 years in creating blended learning experiences
• Mastery in graphic design, video, audio, and graphic creation
• Established understanding of Web Content Accessibility Guidelines (WCAG)
• Mastery of Learning Theory
• Ability to write training content in plain, digestible language
• Strong writing editorial skills
• Mastery in graphic design, video, audio, and graphic creation
• Ability to learn changing technologies quickly, including department's Content Management System, Camtasia, and Adobe Creative Suite

Preferred Qualifications:

• Excellent time management and project management skills, managing multiple projects at one time
• Ability to manage large, high complexity projects and multiple projects with ease
• Ability to partner with wide variety of partners and project teams
• Demonstrated ability to problem solve, influence others, and execute in a customer-centric manner
• Unwavering attention to detail and organization
• Self-leadership

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

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