Underwriting Operations Services Specialist

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Job description

Victor is seeking candidates for our
Underwriting Operations Services Specialist
in our Bethesda or Broomfield office (Hybrid)

What can you expect?

The role will be responsible for analyzing and documenting varies insurance operational processes. In addition, the role will be expected to gain subject matter expertise on a certain key processes across various UW programs.

The ideal candidate should have strong analytical skills, attention to detail and excellent communication and interpersonal skills.

You will acquire first-hand experience of the inner workings of a Managing General Agency (MGA) and gain specific understanding on P&C Specialty insurance products.

You can expect to make a direct impact on business results by utilizing your analytical and collaborative skills to enable effective and efficient business processes.

Your career will be supported with a hands-on training and development plan that encourages you to own your career and better yourself by discovering your motivations and unlocking your passions.

We will count on you:

Proactively analyze, understand and document operational processes and procedures in support of insurance policies, applications, endorsements, and other related documents.

Efficiently serve as day-to-day resource for procedural or process questions. Contribute to the development and implementation of underwriting guidelines, workflows, and quality control measures to enhance operational efficiency and risk management.

Provide excellent customer service and respond to inquiries in a timely and professional manner.

Conduct regular audits and reviews to identify areas for process improvement and recommend solutions to optimize underwriting operations.

Provide training and mentorship to junior team members, sharing your expertise in underwriting operations and fostering their professional growth.

Assist and perform user acceptance testing, troubleshooting and evaluation for system related developments submitted by IT team members and translate those into actionable items.

Work independently to progressively increase your understanding around Victors insurance products - coverage, rating, underwriting, performance, production, and target distribution

Collaborate with Victor underwriters, Accounting, Off-Shore Operations, Technology teams, and other business units to develop and implement process improvements and product enhancements.

Handle other operational tasks as assigned.

Understand and solve operational issues and communicate back to key stakeholders.

May complete special projects as necessary.

What you need to have:

Bachelors degree

3+ years of experience in an operations role with an emphasis in defining processes and procedures, analyzing processes for efficiencies and working directly with an offshore team.

Ability to navigate multiple system applications.

Hands on experience in documenting processes (process mapping)

Proficient in Microsoft Office Suite and other relevant software

Strong attention to detail and organizational skills

Ability to multitask, prioritize and work in a fast paced environment.

Analytical and Critical thinking skills.

Strong interpersonal and communication skills, with the ability to work effectively

What makes you stand out:

3+ years of insurance industry experience

Proficient in Visio or other process mapping software

Experience in redesigning processes, working on system changes in support of process changes, technical writing

Superior communication skills

Marsh is the worlds leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit (link removed), follow us on LinkedIn and Twitter.

Victor Insurance Holdings is the worlds largest managing general underwriter with locations in the US, Canada, UK, Netherlands, Germany, Italy, and Australia. It handles more than $2.5 billion USD in premium on behalf of numerous insurance carriers, through a large network of more than 25,000 active insurance agents and brokers. With deep, specialized underwriting expertise, the company provides a wide range of insurance coverage from specialty property and casualty and professional liability insurance to group and retiree benefits. Victor Insurance is committed to building on 60-plus years of experience to develop products that address risk in new and evolving areas. For more information, (link removed).

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting (e-mail removed)

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one anchor day per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

The applicable base salary range for this role is $45,900 to $97,900.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: December 23, 2024

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