HR Operations Supervisor, Leave of Absence

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Job description

Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network .

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Human Resources teams partner with the innovators driving DISH's unique brand of creative ambition. From identifying and developing the company's deep pool of talent to negotiating the evolving legal landscape, our employees across HR bring their own kind of invention to effect positive change across the company and their own careers.

Job Duties and Responsibilities

At the heart of our people-first approach, the HR Operations and Leave of Absence Supervisor plays a vital role in shaping an exceptional employee experience by overseeing critical programs like FMLA, ADA, Workers' Compensation, and accommodations. Your impact in this role is far-reaching-ensuring not only legal compliance but also driving a culture of care, clarity, and support for our employees during the moments that matter most.

You will collaborate across departments, mentor a talented team, and streamline processes to ensure our HR operations run smoothly while providing employees the support they need to thrive at work. You will be a key leader in fostering a positive work environment, advocating for the well-being of every employee, and ensuring they feel valued throughout their entire journey with us.

The essential functions of this job position include but are not limited to, the following tasks and duties an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job, in accordance with the ADA and applicable state/local law.

What You'll Do:

• Champion Employee Well-Being: Lead the administration of leave programs (FMLA, ADA, Workers' Comp) with a focus on compassion and care, ensuring employees feel supported during critical life events.
• Collaborate & Ensure Compliance: Work cross-functionally to harmonize HR processes, while ensuring compliance with federal, state, and local laws.
• Lead with Heart: Manage, coach, and inspire a team of 8-9 Case Managers, empowering them to provide top-tier service to employees. Your leadership will directly impact employee satisfaction and team success.
• Prioritize Employee Moments That Matter: Ensure employee interactions around benefits, immigration, accommodations, and retirement plans are handled with care, empathy, and professionalism.
• Drive Excellence: Conduct one-on-one check-ins, monthly quality reviews, and performance evaluations to nurture growth and deliver excellence.
• Create a Culture of Continuous Improvement: Develop individualized growth plans and drive team innovation, always looking for ways to enhance the employee experience through process improvements and technology.
• Elevate the Employee Experience: Serve as a subject matter expert for Case Managers, guiding them through complex inquiries and cases to ensure employees feel heard, respected, and supported.
• Foster Seamless Communication: Organize team meetings to keep everyone aligned and up-to-date on business rules, while continuously refining and harmonizing HR processes.
• Innovate with Purpose: Use data, process mapping techniques, and personas to identify opportunities for efficiency and improve the HR journey for employees.

Who You Are:

• Empathetic Leader: You have a passion for supporting employees through important life transitions and can guide a team with the same level of care and precision.
• Process Innovator: You love creating processes that run smoothly, with an eye for both compliance and efficiency, always focused on enhancing the employee journey.
• Master Collaborator: You thrive in a team environment, partnering with business leaders and HR teams to ensure every interaction is seamless.
• Data-Driven Problem Solver: You use data to guide decisions, find improvements, and create development plans that drive both team performance and employee satisfaction.
• Tech-Savvy: You're proficient in HRIS systems, leave management platforms, Google Suite, and Microsoft Office, ensuring a smooth and modern workflow.

Skills, Experience and Requirements

What You Bring:

• A Bachelor's degree in Human Resources, Business Administration, or a related field
• At least 5 years of experience managing leave of absence and accommodation processes
• Previous experience leading and mentoring a team of 5-10 employees
• Expertise in navigating HR systems and processes in a fast-paced environment
• Exceptional facilitation, presentation, and communication skills
• A commitment to maintaining confidentiality and handling sensitive information with care

To perform this job successfully, an individual must be able to perform all the above duties, possess all listed skills, and be able to perform each essential job function satisfactorily, with or without a reasonable accommodation. The requirements listed above are representative of the knowledge, skill, and/or ability generally required to successfully perform the essential job functions.

Salary Ranges

Compensation: $72,350.00/Year - $100,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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