Patient Account Rep

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Job description

Description:

Position Summary: Responsible for helping patients resolve their accounts.

Position Responsibilities

• Receive inbound calls and make outbound calls to patients regarding their self-pay and balance-after-insurance medical accounts through designated dialer pools as assigned
• Address questions patients may have regarding their accounts.
• Secure timely repayment of accounts within client parameters
• Take and report payment information
• Help patient understand their financial obligation
• Educate patients regarding their payment options in a professional and ethical manner
• Facilitate appropriate account resolution in coordination with other FPRS departments in the occasional circumstance in which the account may not, or may not yet be, entirely patient's responsibility
• Negotiate payment arrangements with patients
• Update demographic information on accounts
• Verify the patient's identity prior to disclosing information
• Disposition accounts appropriately once the file has been worked
• Be logged into the dialer and ready for calls at your shift start time
• Respect your fellow coworkers, management, clients and consumers
• Adhere to PFC Core Values, Mission and Vision Statements
• Maintain productivity as defined by Key Performance Indicators
• Other duties and responsibilities as may be assigned periodically by management
• If tested for PAR II or PAR III you may be asked to perform the following:
• Assist in monthly or quarterly trainings
• Calculate and appropriately approve settle in full discounts
• Assist in shadowing PAR level representatives and provide feedback
• Mentor PAR level representatives
• Assist in Multichannel efforts

Requirements:

Essential Skills and Abilities

• Strong customer service, interpersonal and communication skills
• Strong computer and phone etiquette skills
• Strong analytical, organizational, time management and multi-tasking skills
• Maintain a professional appearance and positive attitude and image
• Ability to work in a fast paces environment and maintain workflow standards

Required Education and Experience

• High School Diploma or GED or relevant experience that is equivalent
• Medical office experience is a plus, but not required

Reporting to this position: No direct reports

Physical demands and working environment

The physical demands and working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employees must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, and the ability to adjust focus.
• Working environment: The noise level in the work environment is usually minimal and moderate.

General sign-off: The employee is expected to adhere to all company policies.

Compensation details: 16-20 Hourly Wage

PI49066a02e3d1-9766

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