Implementation Specialist, bswift

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Job description

eBenefit Marketplace, an Alera Group company, is looking for an Implementation Specialist . We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 15 th largest broker of US business . We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaborat ion allows us to offer national resources combined with local service.

• Requirements Gathering: Manages the complete requirements-gathering process by setting timelines, prioritizing tasks, and detailing the implementation sequence; accurately identifies and documents client data needs for bswift setup, while maintaining organized records and notes throughout the implementation.
• System Configuration: Entire system setup including but not limited to plans, rates, rules, benefit classes, plan details, customization, alerts, library, login page, employee homepage, admin homepage, reporting, and add-on modules (i.e. entire system setup excluding EDI feeds).
• Data Load: Manages initial data import of demographics, benefit elections, and related implementation data, sets up automated inbound imports, validates external data sources, and ensures data integrity through accurate mapping.
• Quality Assurance (QA) Testing Pre-Go Live: Reviews implementation documents to confirm alignment with client requirements, designs and executes test-case scenarios to detect setup issues, and prepares the system for User Acceptance Testing (UAT), guiding stakeholders throughout the process.
• Client Education and Risk Management: Identifies potential risks and obstacles to on-time deliverables, educates clients on best practices, and conducts comprehensive system training for HR and broker-level users pre-Go Live.

• Possesses comprehensive expertise in configuring all aspects of the bswift platform.
• Has in-depth knowledge of the employee benefits industry and insurance terminology, enabling accurate translation of client requirements into platform setup.
• Demonstrates strong analytical skills, thoroughly examining client benefits and eligibility to optimize system setup.
• Skilled in identifying the best configuration approach, prioritizing efficiency and minimal manual maintenance for both internal teams and clients.
• Holds relevant certifications, including bswift OE, ongoing certification renewals, and completion of all Litmos training courses

Alera Group offer s comprehensive benefits to our colleagues , including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Target salary range is $65 K to 70 K per year, depending on experience.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status , or any other protected class .

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

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