Collections Manager

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Job description

About Us

Keter Environmental Services is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client programs and work with over 2500+ providers nationally. Our team is made up of real estate, financial, and environmental professionals that understand the complexities of commercial and municipal properties and the unique challenges they present. We specialize in developing value-based solutions to implement and maintain the most efficient, sustainable, and economical solution for each individual property's waste stream.

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Exciting News: Keter Environmental Services and Waste Harmonics have united to create a powerful force in environmental solutions. Join our dynamic team to be a part of this new era in sustainability.

Comprehensive Benefits Package

We are a small business and are proud to offer big business perks for all our employees.

For more information about Keter's perks go to

• Hybrid work schedule, up to 2 days work from home
• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Generous Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
• 7 Paid Holidays

Job purpose

The Accounts Receivable Collections Manager is responsible for guiding and supporting a team of collection specialists to optimize performance and minimize delinquency. This role involves conducting regular one-on-one meetings to provide coaching on processes and techniques, as well as developing and implementing effective collection strategies, policies, and procedures. The Accounts Receivable Collections Manager will also address and de-escalate accounts receivable concerns, set and evaluate goals for team members, and generate detailed reports on aging metrics and performance for management review. Additionally, the role includes managing employee schedules using ADP and collaborating with external collection agencies to ensure proper account management and record-keeping.

Duties and responsibilities

• Provide guidance to the team of collectors on process, technique, and next steps by conducting regular 1:1 meeting
• Develop, implement, and document collection strategies, policies and procedures to minimize delinquency and create efficiencies
• De-escalate AR related concerns as needed
• Establish goals and targets for each collection specialist, evaluate progress and collaborate on future success in areas needing improvement
• Generate reporting on various aging metrics, collection specialist performance and portfolio details for management review on a regular basis
• Manage employees' schedules utilizing ADP
• Collaborate with outside collection agency by maintaining proper records of accounts

Perform other duties as assigned.

Qualifications

• Bachelor's Degree preferred
• NetSuite experience preferred
• Strong analytical skills.
• Detail oriented individual with strong problem-solving skills.
• Team player who strives to achieve department goals.
• Solid communication skills and positive attitude.
• Quick learner and consistent in meeting deadlines.
• Excellent prioritizing skills and ability to work in fast-paced environment.
• Proficient in Excel, Word, PowerPoint, and Outlook office 365.

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