Crisis Clinical Supervisor (Urgent Crisis Center/Mobile Crisis Intervention Services)

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Job description

PROGRAMS: Urgent Crisis Center and Mobile Crisis Intervention Service

The Urgent Crisis Center (UCC) is a behavioral health urgent care center that provides crisis evaluation, de-escalation, and community coordination of care for children and youth experiencing a behavioral or psychiatric crisis. All evaluations, assessments, safety planning, and initial recommendations for follow-up care must occur within a 24-hour time period.

Mobile Crisis Intervention Services (MCIS) is a program for youth experiencing a behavioral or mental health crisis that is accessed by calling 211. The program is comprised of trained mental health professionals across the state who can respond immediately to youth in emotional or behavioral health crisis by phone or face-to-face at their home or in the community.

All staff are required to work their assigned schedule on site but may be asked to shift/alter this in response to high workflow time periods. The Crisis Clinical Supervisor must work a minimum of two agency observed holidays each calendar year.

GENERAL STATEMENT OF RESPONSIBILITIES:

The Crisis Clinical Supervisor is responsible for supervising the clinical work and safety planning among UCC and MCIS team members. The Crisis Clinical Supervisor is available to consult with crisis team members for decisions related to admissions, triage assessments, case flow and assignments, optimizing workflow, abuse/neglect reports, case management, safety planning, treatment recommendations and discharge planning. Additionally, the Crisis Clinical Supervisor supports the day-to-day management (staff supervision and assists in program development and implementation) at the UCC. The Crisis Clinical Supervisor is also involved in management activities within the Mobile Crisis programs.

The Crisis Clinical Supervisor is also responsible for direct services with children, adolescents and their families including but not limited to crisis evaluation/assessment; coordination of care with existing providers, case and care management; brief intensive therapies; de-escalation; record keeping; as well as collaboration with other professionals, team members and related community services (including consultation and/or community and/or school placements). The Crisis Clinical Supervisor is assigned a primary schedule that is inclusive of onsite hours during normal business hours and remote support for after-hours and weekends. The Crisis Clinical Supervisor will be required to cover shifts outside their primary onsite schedule during periods of high client need. The Crisis Clinical Supervisor is assigned to carry a company provided smartphone and responds to all calls for assistance either by telephone or in person (as clinically indicated).

QUALIFICATIONS:

Must have the ability to maintain the utmost confidentiality of both agency and client matters. Must understand and be able to display the clinical knowledge and expertise necessary to perform crisis intervention. Must be able to display knowledge and expertise as it relates to the populations served by Wellmore, including bilingual and bicultural needs. Must be capable of working as a part of a team and be able to effectively communicate with both families and professionals (in writing and verbally). Must have comfort with navigating and documenting within an electronic health record and use communication platforms, such as Microsoft Teams and Microsoft Outlook. Must be willing to work a flexible schedule that meets the needs of the both the UCC and MCIS programs. Must be able to display an understanding of the diverse cultural communities prominent in greater Waterbury, Danbury and Torrington communities. Working knowledge of the greater Waterbury/Danbury/Torrington areas is preferred. Bi-lingual (Spanish-English) is preferred.

EDUCATION & EXPERIENCE:

A Masters degree in marriage and family therapy, social work, counseling and a Connecticut license as a LMFT, LCSW, LPC or a Doctorate in psychology and a Connecticut license as a psychologist is required. Two years post graduate clinical experience working with children, adolescents or families is required; four years experience is preferred. Experience with supervision is required; experience with training/onboarding and supportive data management/analysis is preferred. Experience in crisis management and family therapies are also preferred.

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