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IT Support Analyst (on-site)

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Creative Financial Staffing

2024-11-05 10:39:55

Job location Westport, Connecticut, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description



IT Support System Analyst - On-site - Westport, CT

This role is on-site, and only local candidates will be considered

Expected Salary Range: $70,000 - $90,000 (depends on experience)



Why take an IT Support System Analyst role with this company?

  • Opportunity to join a leading importer and exporter of sugar in North America, with decades of industry experience and innovative technology
  • Join a stable, family-oriented company with 20+ years of success and opportunities for career growth
  • Enjoy regular company events, lunches, groceries, a gym, and other perks in a brand-new office
  • Be part of a dynamic team where most employees have been promoted from within and stayed for 10+ years


What will the IT Support System Analyst do?

  • Provide support across multiple technologies and business areas, acting as the first point of contact for IT issues via phone, email, or instant message
  • Build, install, and configure PCs, wireless networks, and peripheral devices like printers and smart phones
  • Monitor system performance, troubleshoot issues, and manage applications and hardware components
  • Perform SQL queries to retrieve and manipulate data, generate management reports, and ensure database performance and integrity
  • Set up accounts, perform remote troubleshooting, and ensure security controls, backups, and firewall management are maintained
  • Assist with system upgrades, review vendor performance, and oversee contracts with suppliers


What the company needs in an IT Support System Analyst

  • 3-5 years of Help Desk experience, with a passion for networking and programming
  • Scripting experience in Microsoft 365, familiarity with PowerShell, and Cisco Umbrella (VPN, DNS, firewalls, etc.)
  • Strong communication skills, customer-focused approach, and ability to deliver a white-glove experience to end users
  • Ability to travel periodically to refineries located in Pennsylvania, Virginia, and Texas (10-15% travel required)
  • Fluency in Spanish is a BIG plus
  • Must be extroverted, team-oriented, and located within 45 minutes of Westport, CT


Inform a friend!

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