Desktop Support with Cisco

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Job description

Duration: 3-6+ Months Contract with possible extension

Job Description:

Responsibilities:

Provides support to customers including installation, and servicing and repairing of systems and equipment.

Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.

Assists in instructing customers in the operation and maintenance of systems/equipment.

Acts as a liaison with customers on administrative and technical matters for assigned projects.

Performs analyses and prepares reports on system problem trends and issues.

Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.

Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.

Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.

Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.

Assists in the design of basic technical programs for projects or enhancements to existing programs.

Experience:

High school diploma or G.E.D.

Many years of support experience

Experience working with the company's hardware, software and equipment products

Experience working with customer technology and support requirements

Experience working with process and/or system design concepts

Experience working with appropriate programming languages, operating systems and software

Experience working with engineering principles and practices

Cisco Router & Switches Experience required

May require weekend work

May require shift work

Skills:

Desktop Support, Windows, Mac, Cisco Router & Switches

Education:

Bachelor's or Equivalent experience

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